Joshua D. Watkins
Waldorf
Summary
Highly skilled and experienced administrative support professional with over six years of experience. Possessing excellent organizational and detail-oriented abilities, excels in managing calendars, providing audio-visual support, and planning events. Proficient in the use of Microsoft Office suite. Known for strong communication skills and work ethic. Dedicated team player, highly self-motivated and capable of working independently. Strong negotiating skills and business acumen contribute to improving organizational efficiency and reducing costs. Makes independent decisions and utilizes sound judgment, consistently striving to positively impact the company's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Audio Visual Production Specialist
Shekinah Glory Worship Ministry
01.2013 - Current
- Serves as an Audio/Video Technician, to help the church achieve its mission by creating and delivering engaging and inspiring services, events and programs
- Configures, operates, and troubleshoots all audio and video equipment during services, events and programs
- Proficient in audio/visual equipment and programs for connecting to livestream and recording worship services for downloading to YouTube
- Develops the ministry's vision without constant oversight
- Responsible for evaluating the status of audio/visual equipment, coordinating and communicating with other staff and team members, setting up and installing equipment, monitoring/mixing sound feed for quality, troubleshooting and resolving equipment issues and media system problems, recording live sound including podcasts, using video equipment to record and edit video, and operating the video streaming system to broadcast Sunday services and other relevant events online
- Additional responsibilities include but are not limited to:
- Monitor and manage equipment that needs to be sent out for repair, as needed in consultation with Worship Committee and Head of Staff
- Clean audio and video equipment, and store properly
- Compress and digitize audio and video data
- Ensure the safe storage and integrity of data
- Maintain inventory of equipment
- Secure all iPads, wireless mics, etc
- In AV booth at the end of practices and services
- Create online version of the sermon: Apple Podcast and church website
- Upload recorded services to the internet and social media platforms
- Assist other committees with their video needs
- Train volunteers and create a team to help on Sundays and throughout week
Workshop Coordinator
ECS Tech
04.2024 - 02.2025
- Served as a Workshop Coordinator responsible for handling the logistics planning and execution of NHLBI workshops
- Facilitated the assigned workshop by coordinating the event lifecycle from concept to completion based on customer requirements and expectations identified by the Workshop Manager
- Oversaw customer relationships, coordinated logistics meetings, and managed communications
- This position required high attention to detail, excellent communication skills, and the ability to work collaboratively with other team members
- Additional responsibilities include, but are not limited to:
- Customer management and holding logistics meetings
- Communicating with the customer routinely on registration updates
- Registration/Invitation Execution and Management
- Processing Foreign Nationals (NIH In-Person events)
- Constructing and executing email invitations
- Setting up a Virtual platform in coordination with assigned A/V tech
- Coordinating room set-up, transportation, photographers, reasonable accommodations, and scheduled speakers
- The development and updating of the Run of Show and Welcome Slides with housekeeping items (In-person and virtual)
- On-site and virtual logistical support
- Managing all event set-up, tear down, and follow-up processes, including registration table, pick up workshop badge, and welcome Folder (packet)
- Conducting final inspections on the day of the event to ensure everything adheres to the client's standards
- Attendee management and service coordination
- Archiving records according to NIH specifications (Virtual and hybrid events)
- Facilitating customer debriefing and providing satisfaction metrics
- Graphic Design and 508 compliances
New Application Specialist
Harrity & Harrity LLP
08.2022 - 03.2024
- Served as a New Application Specialist in support of East and West Coast patent attorneys
- Responsible for documenting clients' issues and processes of resolution, designing and implementing scalable applications for data extraction and analysis, building databases and table structures for web applications, surveying potential clients, scheduling appointments, collecting paperwork, coordinating awareness initiatives, preparing engagement agreements, and reviewing and reporting all associated formalities from the US and/or Foreign Patent Office
- Assist attorneys with managing daily docket entries, instructing foreign associates to file foreign applications, and maintaining accurate records of programs and services
- Additional responsibilities include, but are not limited to:
- Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team to help grow our prospective client base
- Review processes and filing new applications, including utility and provisional applications, PCTs, continuation-in-part
- Instruct foreign associates to file foreign applications
- Review and report all associated formalities that are received from the US and/or Foreign Patent Office after filing new applications
- Assist attorneys with managing daily docket entries relating to the drafting and filing process
- Developed and maintained accurate records of programs and services
- Leads and manages the logistical planning for Patent Pathways and Harrity Academy Virtual Workshop Series
- Manages registration and materials management for applicants
- Produce all aspects of video recordings, webcasts and broadcasts for public and internal meetings and conferences; post and/or archive video for clients with a deadline
- Meet and advise partners about logistical audiovisual capabilities in the Harrity conference spaces
- Operate multi-channel analog and digital audio mixers (including Allen & Heath and Mackie mixers) for live events and set up and utilize wireless/wired microphones and loudspeakers for events
Corporate Client Service Advisor
CPA Global
04.2018 - 08.2022
- Served as a Corporate Client Service Advisor
- Experienced in exceeding service standard goals, developing empathetic client relationships, and optimizing customer support through collaboration and targeted initiatives
- Responsibilities included client engagement and management, research and analysis of Intellectual Property, clerical and administrative support, personnel action review, project management, client invoicing and billing, and communication with clients
- Proven ability to resolve customer conflicts and process policy changes accurately
- Additional responsibilities include, but are not limited to:
- Developed empathetic client relationships and exceeded service standard goals
- Collaborated with team members to enhance customer service experience and exceed team goals
- Trained and supervised junior customer service representatives on best practices to meet organizational goals
- Responsible for client engagement and management
- Conducted research and analysis of intellectual property as a self-starter
Education
Bachelor of Arts - Broadcast Journalism, Marketing
Delaware State University
DE01.2013
Skills
- Audio Visual Production
- Event Management
- Time Management
- Teamwork
- Critical Thinking
- Client Engagement
- Financial Consulting
- Contract Negotiations
- Database Maintenance
- Problem Solving
- Customer Service
- Client Relationship Management
- Detailed Oriented & Motivated
- Database Management
- Process development
- Sound Systems
- Photography
- Graphic Design
Certification
- Toastmasters International Member
- Meeting Professional
Timeline
Workshop Coordinator
ECS Tech
04.2024 - 02.2025
New Application Specialist
Harrity & Harrity LLP
08.2022 - 03.2024
Corporate Client Service Advisor
CPA Global
04.2018 - 08.2022
Audio Visual Production Specialist
Shekinah Glory Worship Ministry
01.2013 - Current
Bachelor of Arts - Broadcast Journalism, Marketing
Delaware State University
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