Joshua Dyer
Service Professional
Kaufman,TX
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Bartender
Olive Garden
Rockwall, TX
10.2017 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Set up glassware, liquor and other necessary supplies for special events.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Taught employees bar sales techniques, resulting in higher profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Shift Leader
Domino's Pizza
Forney, TX
06.2016 - 10.2017
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Regulated pricing, inventory count and supply during shift hours.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Created incentive programs and contests to support and award top performers.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Frequently inspected production area to verify proper equipment operation.
Server
Chilis's Bar And Grill
Forney, TX
06.2014 - 05.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Manager
Taco Bell
Kaufman, TX
08.2010 - 05.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Compiled financial data to comply with budget.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate of Applied Science - Industrial Engineering
Dallas College
Dallas, TX 08.2019 - Current
Skills
Menu memorization
Food sales and promotion
Wine service
Order delivery practices
High-volume dining
Hospitality service expertise
Sales expertise
Stocking and replenishing
Order accuracy
Timeline
Associate of Applied Science - Industrial Engineering
Dallas College
08.2019 - Current
Bartender
Olive Garden
10.2017 - Current
Shift Leader
Domino's Pizza
06.2016 - 10.2017
Server
Chilis's Bar And Grill
06.2014 - 05.2016
Assistant Manager
Taco Bell
08.2010 - 05.2014