Joshua Ebert
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for working under pressure, team building, leading, as well as adapting to new challenges. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Diverse Facility Solutions
2023.03 - Current
- Overlooked 56 person crew. 780,000sft
- Made sure that all general cleaning and project work was completed/scheduled for the Week/Month.
- Trained all staff on the chemicals, equipment and what each color the rags/mop heads were for.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Prepared documents for internal and external audits.
Area Manager of Operations
Cleantech Group
2021.03 - 2023.03
- Overlooked 50 accounts across Western New York
- Trained staff on chemicals, equipment and what each color rags/mop heads were used for.
- Did payroll and trained staff on how to clock in/out
- Ordered supplies for each location
- Did onboarding paperwork
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Traveled to over 50 locations per week to manage each store and perform reviews of individual managers and employees.
Account Manager
Atalian Global Services
2016.03 - 2021.03
- Overlooked 50 accounts across Western New York
- Trained staff on chemicals, equipment and what each color rags/mop heads were used for.
- Did payroll and trained staff on how to clock in/out
- Ordered supplies for each location and delivered
- Did onboarding paperwork
- Consulted with businesses to supply accurate product and service information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Overnight Supervisor
CAS (Campus Auxiliary Services)
2013.01 - 2015.05
- Overlooked 7 Dining halls for SUNY Geneseo
- Trained staff on chemicals, equipment and what each color rags/mop heads were used for.
- Trained staff on how to clock in/out
- Ordered supplies for each location
- Scheduled projects for each location
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
Account Manager
DTZ, The UGL Company
2008.06 - 2013.01
- Overlooked 40 accounts across Rochester New York area
- Trained staff on chemicals, equipment and what each color rags/mop heads were used for.
- Did payroll and trained staff on how to clock in/out
- Ordered supplies for each location
- Did onboarding paperwork
- Did all project work (windows, carpets and floors)
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Consulted with businesses to supply accurate product and service information.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Education
High School Diploma -
Dansville Senior High School
Dansville, NY06.2004
Skills
- Operations Oversight
- Proficient in Microsoft
- Workforce Planning
- Budget Development
- Scheduling
- Data Analysis
- Employee Coaching
- Hiring and Onboarding
- Performance Evaluations
- Staff hiring
- Customer Relations
- Staff Scheduling
Certification
- Cleanroom Operator Protocol and Disciplines Certification, R.KRAFT, Inc
Timeline
Senior Operations Manager
Diverse Facility Solutions
2023.03 - Current
Area Manager of Operations
Cleantech Group
2021.03 - 2023.03
Account Manager
Atalian Global Services
2016.03 - 2021.03
Overnight Supervisor
CAS (Campus Auxiliary Services)
2013.01 - 2015.05
Account Manager
DTZ, The UGL Company
2008.06 - 2013.01
High School Diploma -
Dansville Senior High School
- Cleanroom Operator Protocol and Disciplines Certification, R.KRAFT, Inc
Similar Profiles
Alexandra ValdezAlexandra Valdez
Custodian at Diverse Facility SolutionsCustodian at Diverse Facility Solutions
Yadira JimenezYadira Jimenez
Customer Service at Diverse Facility SolutionsCustomer Service at Diverse Facility Solutions
Perla RodriguezPerla Rodriguez
Construction/clean Room Custodian at Diverse Facility SolutionsConstruction/clean Room Custodian at Diverse Facility Solutions