Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Edwards

Lancaster,MA

Summary

Reliable Inventory Manager bringing expertise in receiving, storage and document management. Natural leader, communicator and problem-solver experienced in completing audits and submitting reports. Focused on keeping inventory current and at optimal levels.

Overview

19
19
years of professional experience

Work History

Inventory Manager

Premium
04.2021 - Current
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Utilized [Software] to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Created production forecasts and plans based on sales forecasts, historical usage and product trends.
  • Conducted future planning to obtain sufficient materials to accomplish mission.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Provider

IHSS
01.2017 - Current
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.

Warehouse Associate

World Tech Toys
09.2021 - 02.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Verified quantity and description of materials received by checking merchandise against packing list.

IT Technician

Elite Coastal Financing
06.2018 - 12.2021
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

Customer Service Representative

Assurion
01.2020 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.

IT Support Specialist

Financial Solutions Consulting
06.2018 - 06.2021
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Delivered onsite technical support for [Number] employees.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Provided technical support to [Type] clients.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Managed backup and recovery of valuable [Type] data assets to safeguard availability and comply with applicable regulations.
  • Coordinated with telecommunications providers to discern and address third-party outages and related impacts.

Inventory Manager

Toys"R"Us
01.2015 - 06.2018
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Utilized [Software] to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Created production forecasts and plans based on sales forecasts, historical usage and product trends.
  • Conducted future planning to obtain sufficient materials to accomplish mission.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Education

Associate of Arts - Audio Engineer

Los Angeles Film School - Hollywood
Los Angeles, CA
12.2019

Skills

  • Inventory Control Systems
  • Vendor Sourcing
  • Cost Control
  • Conflict Resolution
  • Accounting Softwares
  • Contract Negotiation
  • Inventory Distribution
  • Critical Thinking
  • Maintaining Product Levels
  • Verbal and Written Communication
  • Workforce Management
  • Team Leadership

Timeline

Warehouse Associate

World Tech Toys
09.2021 - 02.2022

Inventory Manager

Premium
04.2021 - Current

Customer Service Representative

Assurion
01.2020 - 10.2021

IT Technician

Elite Coastal Financing
06.2018 - 12.2021

IT Support Specialist

Financial Solutions Consulting
06.2018 - 06.2021

Provider

IHSS
01.2017 - Current

Inventory Manager

Toys"R"Us
01.2015 - 06.2018

Associate of Arts - Audio Engineer

Los Angeles Film School - Hollywood

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Joshua Edwards