Joshua Edwards
Lancaster,MA
Summary
Reliable Inventory Manager bringing expertise in receiving, storage and document management. Natural leader, communicator and problem-solver experienced in completing audits and submitting reports. Focused on keeping inventory current and at optimal levels.
Overview
19
19
years of professional experience
Work History
Inventory Manager
Premium
Lancaster, CA
04.2021 - Current
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Utilized [Software] to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Conducted future planning to obtain sufficient materials to accomplish mission.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Provider
IHSS
Lancaster, CA
01.2017 - Current
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
Warehouse Associate
World Tech Toys
Valencia, CA
09.2021 - 02.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as [Number] pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklifts to transfer inventory to and from target destinations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Verified quantity and description of materials received by checking merchandise against packing list.
IT Technician
Elite Coastal Financing
Los Angeles, CA
06.2018 - 12.2021
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Customer Service Representative
Assurion
Los Angeles, CA
01.2020 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
IT Support Specialist
Financial Solutions Consulting
Palmdale, CA
06.2018 - 06.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Delivered onsite technical support for [Number] employees.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided technical support to [Type] clients.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Managed backup and recovery of valuable [Type] data assets to safeguard availability and comply with applicable regulations.
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
Inventory Manager
Toys"R"Us
Lancaster, CA
01.2015 - 06.2018
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Utilized [Software] to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Conducted future planning to obtain sufficient materials to accomplish mission.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Education
Associate of Arts - Audio Engineer
Los Angeles Film School - Hollywood
Los Angeles, CA12.2019
Skills
- Inventory Control Systems
- Vendor Sourcing
- Cost Control
- Conflict Resolution
- Accounting Softwares
- Contract Negotiation
- Inventory Distribution
- Critical Thinking
- Maintaining Product Levels
- Verbal and Written Communication
- Workforce Management
- Team Leadership
Timeline
Warehouse Associate
World Tech Toys
09.2021 - 02.2022
Inventory Manager
Premium
04.2021 - Current
Customer Service Representative
Assurion
01.2020 - 10.2021
IT Technician
Elite Coastal Financing
06.2018 - 12.2021
IT Support Specialist
Financial Solutions Consulting
06.2018 - 06.2021
Provider
IHSS
01.2017 - Current
Inventory Manager
Toys"R"Us
01.2015 - 06.2018
Associate of Arts - Audio Engineer
Los Angeles Film School - Hollywood