Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Egbert

Riverton,UT

Summary

Diligent ServiceNow developer with a solid foundation in developing and maintaining software applications within the Now platform. Proven track record in implementing efficient code and contributing to significant projects. Demonstrated expertise in problem-solving and collaborating within cross-functional teams.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Software Engineer

Western Governers University
12.2023 - Current
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Engaged in daily scrum ceremonies to ensure that ongoing work within the team had visibility while also evaluating and pointing stories before they were placed within a sprint.
  • Analyzed proposed technical solutions based on customer requirements while maintaining a focus on keeping applications as close to out of the box as possible.
  • Designed, implemented, and maintained scalable applications to ensure that they continue to meet stakeholder expectations..
  • Developed reusable components that significantly reduced development effort for current and future projects.

Service Desk Analyst

Western Governers University
11.2021 - 12.2023
  • Conducted regular reviews of service desk metrics to identify areas for improvement and submitted enhancements accordingly.
  • Answered general ServiceNow product and usage questions to promote a satisfactory user experience.
  • Served as the primary point of contact for all ServiceNow queries within the service desk, directing users to appropriate resources when necessary.
  • Collaborated with cross-functional teams to develop efficient workflows for incident management.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
07-2026

High School Diploma -

Westlake High School
Saratoga Springs, UT
05-2015

Skills

  • Javascript
  • HTML
  • CSS
  • XML
  • AngularJS
  • App Engine Studio
  • Flow Designer
  • Project management
  • Change management
  • Agile methodologies

Certification

  • CompTIA A+
  • ITILv4
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer

Timeline

Software Engineer

Western Governers University
12.2023 - Current

Service Desk Analyst

Western Governers University
11.2021 - 12.2023

Bachelor of Science - Information Technology

Western Governors University

High School Diploma -

Westlake High School

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Joshua Egbert