Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Elderkin

Summary

Accomplished Assistant Manager with in-depth experience in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service and to promote brand loyalty.

Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Swarovski
05.2018 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Sales Associate

Michael Kors
11.2016 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Sales Associate

Rue 21
10.2014 - 11.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Processed product returns and assisted customers with other selections.

Education

High School Diploma -

Jacqueline M. Walsh School
Pawtucket, RI
06.2015

Skills

  • Customer Service
  • Sales Strategies
  • Sales Expertise
  • Staff Supervision
  • Employee Scheduling
  • Time Management
  • Issue Resolution
  • Train Employees

Timeline

Assistant Store Manager

Swarovski
05.2018 - Current

Sales Associate

Michael Kors
11.2016 - 05.2018

Sales Associate

Rue 21
10.2014 - 11.2016

High School Diploma -

Jacqueline M. Walsh School

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Joshua Elderkin