Joshua Elener

Dealt with the sales of both device, airtime & broadband plans for Vodafone UK via DAAJ LTD.

Managed up to 50 customers per day with a 25-30% conversion rate.

Assisted customers in locating specific items to boost satisfaction.

Sold our products in line with FCA and OFCOM regulations to ensure customers always got a fair and safe transaction.

It was my job to help retain customers who may be looking to leave Vodafone by making them aware of not only the benefits of the provider but also the different services over providers may offer.

Dealt with Home broadband set ups for new/upgrades (Fibre/Full Fibre) and dealt with the credit check process along with the installation/activation dates. (and any payment involved)

As retentions I did need to deal with customers who were unhappy with their experience with Vodafone, so it was also my job to walk the customer through the complaint process and find out what they'd like to complain about/what they'd like the outcome to be. During this process I always made sure to make the customer feel heard and understood as to not damage brand reputation and make sure customer feels represented.

Resolved customer complaints and process issues with proactive problem-solving skills.

As we dealt with Phones, iPads, Laptops I've gained a great knowledge on technology and therefore can always find what is the perfect fit for customers.

Always made sure to make customers aware of their additional offers for family/friends to ensure they are always getting the best value.

Gained skills in communication so customers can always have a conversation about whatever they may require.