Joshua Ellard

• Followed up with customers post-sale to ensure satisfaction with their purchase decision.
• Built strong relationships with key accounts through regular visits and follow-ups.
• Created customized presentations for potential customers.
• Monitored trends in the industry to stay informed about competitive landscape.
• Maintained accurate records of customer interactions and transactions.
• Generated daily reports on sales performance metrics such as revenue goals achieved.
• Developed and implemented sales strategies to increase customer base.
• Tracked competitor activities, products, services, and prices.
• Identified opportunities for cross-selling products or services within existing accounts.
• Attended trade shows, conferences and other networking events as needed.

• Built and removed different displays and specific products based on customer requirements and promotional needs.
• Stayed up to date on inventories, supplies and customer orders.
• Studied product and industry specs and prices to update signage and complete merchandising activities.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

• Thoroughly researched design topics and studied information pertaining to topics.
• Fostered productive, professional working relationships with vendors and fellow craftspeople.
• Worked with engineers to deliver polished final products.
• Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
• Prepared and presented technical proposals for clients.
• Coordinated installation of updated computer programs and systems.

• Monitored and corrected inefficient or inaccurate work to maintain team performance.
• Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising.
• Processed credit and debit card payments and returned proper change for cash purchases.
• Supported long-term business-need strategies, generated customer-relations feedback for process improvements.

Communicated information to customers about product quality, value and style. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Informed customers about all product lines and services offered by the company. Processed all sales transactions accurately and in a timely fashion. Answered customers’ questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs.

• Maintained current forklift training and certification as required by company policies.
• Operated with zero safety violations and consistently met deadlines for loading trailers.
• Collaborated with team members to coordinate efficient and accurate movements.