Joshua Elliott
Monessen,PA
Summary
I am a hard-working, self-motivated, energetic individual who adapts well in any given environment. I work well with others, as well as on my own, and possess the ingenuity and resourcefulness to get required tasks completed both ethically and efficiently. I do possess extensive professional experience along with the drive and determination to succeed in a fast paced, ever changing work environment. I am seeking a position that I will be continually challenged in, as well as have the potential for greater earning potential and advancement.
Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.
Overview
8
8
years of professional experience
Work History
Team Lead
TTEC
11.2023 - Current
- Trained new team members by relaying information on company procedures and policies.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Temp Trainer
TTEC
10.2022 - 11.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Frontline Member Associate
TTEC
10.2021 - 10.2022
- Worked collaboratively across departments toward shared objectives that ultimately benefited both internal stakeholders and members alike.
- Developed rapport with members through genuine conversations, earning their trust as a reliable resource for their needs.
- Supported company initiatives by volunteering for community outreach events, representing the organization with pride and professionalism.
- Communicated effectively both verbally and in writing when responding to inquiries or discussing sensitive topics with members.
Independent Contractor
Instacart
07.2018 - 12.2021
- While being an independent contractor for Instacart I have been met with an ever changing work environment and growing customer demand for home delivery/ personal shopper
- This job requires you to be able to adjust to changing client needs on the fly, while adhering to all current public health regulations to satisfy each customer on a case per case basis
- I have amassed a 5 star rating due to my attention to detail and ability to communicate with the clients
Loss Prevention
Dick’s Sporting Goods
08.2017 - 07.2018
- This position was titled as loss prevention within the distribution center, but actually encompassed a much broader subject area
- While the job did require the screening of employees’ bags and use of metal detectors, as well as the monitoring of the extensive camera network with the expansive facility, it also included many other responsibilities
- Responsibilities also include the overseeing of the building’s fire suppression and electric fence deterrents, responsibility for any and all freight coming into or leaving the yard, being trained and certified on all equipment within the facility in case the need arose to use, the making and overseeing of employee badges and programming them to limit access to restricted areas, and essentially anything else the building management felt needed taken care of
Steel Operator
Eaton Crouse-Hinds
06.2017 - 08.2017
- I began this job as an entry-level packer and quickly bid into a steel operator position
- In this position I run multi-faceted lines with both automated and manual components
- I have to make adjustments to machines continuously to ensure end product meets quality standards of both UL and our business
Education
American Intercontinental University - business, accounting, marketing
American Intercontinental University
01.2014
Undergraduate - business, history
West Liberty College
West Liberty, WV01.2004
Undergraduate - history, science, government, political science
West Virginia University
Morgantown, WV01.2003
High School Diploma -
John Marshall High School
Glen Dale, WV01.2001
Skills
- Reading
- Vocabulary
- Writing
- Speaking
- Communication
- Math
- Attention to detail
- Computer skills
- Technology concepts
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Operations management
- Production monitoring
- Employee evaluation
- Regulatory compliance
- Key performance indicators
Phone
cell, 412-757-5586
Timeline
Team Lead
TTEC
11.2023 - Current
Temp Trainer
TTEC
10.2022 - 11.2023
Frontline Member Associate
TTEC
10.2021 - 10.2022
Independent Contractor
Instacart
07.2018 - 12.2021
Loss Prevention
Dick’s Sporting Goods
08.2017 - 07.2018
Steel Operator
Eaton Crouse-Hinds
06.2017 - 08.2017
Undergraduate - business, history
West Liberty College
Undergraduate - history, science, government, political science
West Virginia University
High School Diploma -
John Marshall High School
American Intercontinental University - business, accounting, marketing
American Intercontinental University
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