Joshua Engle
Wasilla,Alaska
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Crisis Services Program Manager
True North Recovery
Wasilla, AK
08.2022 - Current
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Assisted in developing training materials for new hires involved in the program activities.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Prioritized tasks and managed teams throughout multiple projects.
- Implemented plans designed for individual's specific needs.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Advocated for the program, securing executive support and resources necessary for program success.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Crisis Peer Support
True North Recovery
Wasilla, AK
07.2022 - 08.2022
- Developed and implemented strategies for managing stress, anxiety, depression, and other mental health issues.
- Assisted in creating a safe environment for individuals to express their feelings and concerns.
- Provided advice related to life skills such as budgeting, problem solving, communication skills.
- Encouraged clients to set realistic goals for themselves based on their individual needs and strengths.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Helped individuals overcome harmful drug and alcohol addictions.
- Interacted with family members of individuals and shared information regarding available community support services.
- Directed and participated in recruitment and enrollment activities.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
- Established positive relationships with clients by providing unconditional support and empathy during difficult times.
- Conducted assessments of clients' mental health status to identify areas of concern or improvement.
- Advised clients on available resources in the community that could help them meet their needs.
Peer Support Specialist in Outpatient
True North Recovery
Wasilla, AK
04.2021 - 07.2022
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Maintained accurate records of client progress through use of electronic medical record system.
- Monitored client activities in order to assess the effectiveness of treatment plans.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Transported individuals safely to support meetings and medical appointments.
- Helped individuals overcome harmful drug and alcohol addictions.
- Collaborated to set goals and outline steps to achieve objectives.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Completed detailed documentation of sessions, patient notes and recommendations.
Peer Support Specialist Inpatient
True North Recovery
Wasilla, AK
07.2020 - 04.2021
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Facilitated individual and group sessions to provide guidance and counseling.
- Assisted clients with developing healthy coping skills to manage stressors.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Monitored client activities in order to assess the effectiveness of treatment plans.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Actively listened and responded empathetically when interacting with clients.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Collaborated to set goals and outline steps to achieve objectives.
Food Service Worker
Raising Cane's Restaurants
Wasilla, AK
10.2019 - 08.2020
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Organized take-out orders for customers who requested them.
- Operated dishwashing machines safely and efficiently.
Education
High School Diploma -
North Thurston High School
Lacey, WA06-2005
Skills
- Team Development
- Strategic Planning
- Program performance analysis
- Proposal Development
- Systems Optimization
- Vendor Relationship Management
- Customer Service
- Talent Recruitment
- Personnel Management
- Quality Assurance
- Data Analysis
- Program Leadership
- Decision-Making
- Team Leadership
- Public Speaking
- Attention to Detail
- Employee Scheduling
- Team training and development
- Partnerships and Resource Mobilization
- Problem-Solving
- Scheduling and Planning
- Work Delegation
Timeline
Crisis Services Program Manager
True North Recovery
08.2022 - Current
Crisis Peer Support
True North Recovery
07.2022 - 08.2022
Peer Support Specialist in Outpatient
True North Recovery
04.2021 - 07.2022
Peer Support Specialist Inpatient
True North Recovery
07.2020 - 04.2021
Food Service Worker
Raising Cane's Restaurants
10.2019 - 08.2020
High School Diploma -
North Thurston High School
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