Joshua Erik Z. Jocson
Mandaluyong City
Summary
To augment my knowledge and utilize my skills in a challenging position to which will afford advancement and professional growth., Currently seeking opportunities to contribute to a team where creativity and a fresh perspective are valued.
Overview
10
10
years of professional experience
Work History
Tech Solutions Consultant II - Resolutions
ADP Philippines
02.2022 - 2025
- Assist clients with eZlm time and attendance setup and configuration.
- Troubleshoot Timeclocks together with replacing and enrolling employees biometrics.
- Analyze clients configuration by using resources such as knowledge base.
- Effectively manage cases through multiple channels while troubleshooting customers configurations and concerns.
- Placing order request of timeclocks including peripherals such as biopods and badges etc.
- Assisting clients by creating custom reports.
- Handles basic Payroll and HR related concerns.
Service Professional
Teletech
11.2017 - 09.2020
- Assisting clients on their inquiries about their investment
- Troubleshooting clients Morgan Stanley login
- Delivered solutions to customers based on comprehensive research and needs analysis.
- Managed a high volume of customer calls per day, efficiently resolving issues and providing accurate information.
- Delivered exceptional service by promptly addressing customer queries and concerns, enhancing overall satisfaction.
- Assisting clients on creating their online access also on resetting their passwords.
Senior Career Developer
Collabera TACT
03.2017 - 09.2017
- Worked closely with other team members to identify and remove software bugs.
- Troubleshoot and debugged software to check and rectify discrepancies.
- Managed system testing and validation procedures to gauge reliability.
Full-Time Barista
Starbucks Coffee Philippines
10.2010 - 06.2013
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Greeted and connected with every customer, recommending drinks and pastries.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
- Maintained highest standards of conduct and personalized customer service.
Education
Bachelor of Science - Electronics and Communications Engineering
Rizal Technological University
01.2010
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Mataas na Paaralang Neptali A. Gonzales
01.2007
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Aquinas School
01.2003
Skills
- Knowledge with Salesforce, HR and Time and Attendance platform
- Proficient with MS office tools
- Works with less supervision
- Strong Communication skills
- Multitasking
- Excellent communication
- Active listening
- Adaptability and flexibility
- Product knowledge
Language/Dialect
English & Tagalog
Timeline
Tech Solutions Consultant II - Resolutions
ADP Philippines
02.2022 - 2025
Service Professional
Teletech
11.2017 - 09.2020
Senior Career Developer
Collabera TACT
03.2017 - 09.2017
Full-Time Barista
Starbucks Coffee Philippines
10.2010 - 06.2013
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Mataas na Paaralang Neptali A. Gonzales
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Aquinas School
Bachelor of Science - Electronics and Communications Engineering
Rizal Technological University
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