Joshua Ervin
Harper Woods,MI
Summary
Sales manager with 6 years of experience upselling products and mentoring sales agents. Supervised and motivated a team of 10+ associates in my previous position, as well as built company sales from ground up. Professional record keeping, communication and customer service. I am seeking a role a role in sales development and Administration support.
Overview
11
11
years of professional experience
Work History
Stocker/Cashier Manager
Family Dollar
2018.01 - Current
- Stock all the products
- Operate a POS system to complete debit, credit, gift card, and check transactions
- Clean up aisle ways, and bathrooms during shift.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Operations Manager, Customer Experience
Amazon DSP
2021.10 - 2023.12
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Youth Leader
Acclaim Community Outreach Services
2016.01 - 2019.11
- Served in the performing arts program in mime dance
- Music department drummer
- Participated in skits and plays.
Outreach Volunteer
Acclaim Community Outreach
2014.03 - 2019.11
- Assist in food box distribution to clients
- Pack food distribution boxes
- Serve as drummer for the outreach music department in youth performing arts events and community outreach events
- Setup and take down musical equipment and stage materials.
Assistant Band Director
ECORSE PUBLIC SCHOOLS
2017.09 - 2018.06
- Assist Band Director in making sure that each marching band music section is playing the correct notation
- Played lead snare drum
- Collaborated with fellow staff members to create a cohesive and supportive learning environment for all students.
Education
Bachelor of Arts - Music
Full Sail University
Winter Park, FLSkills
- Leadership Experience
- Innovative Thinking Skills
- Organizational Skills
- Critical Thinking
- Computer Skills
- Customer Service
- Sales
- Scheduling Management
Personal Information
Title: Customer Service Representative
Awards
- Youth Worker of the Year Award, Next Generation Youth Group, 02/01/17
- Acclaim Community Outreach Youth Volunteer Award
- Music Honor Award, Chandler Park Academy Music Department
- Heaven-Wings Records Musician Acknowledgement, Sounds of Imani
Timeline
Operations Manager, Customer Experience
Amazon DSP
2021.10 - 2023.12
Stocker/Cashier Manager
Family Dollar
2018.01 - Current
Assistant Band Director
ECORSE PUBLIC SCHOOLS
2017.09 - 2018.06
Youth Leader
Acclaim Community Outreach Services
2016.01 - 2019.11
Outreach Volunteer
Acclaim Community Outreach
2014.03 - 2019.11
Bachelor of Arts - Music
Full Sail University