Joshua Esquivel
El Paso
Summary
Proven leader and efficient problem-solver, adept in crew supervision and mechanical troubleshooting. At Servpro West, I spearheaded a team to enhance safety protocols and reduce equipment downtime, significantly improving operational efficiency. Skilled in customer service and critical thinking, I excel in high-stress situations, ensuring client satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Crew Chief Supervisor
Servpro West
02.2016 - 06.2024
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
- Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Enforced strict safety protocols to protect crew members.
Customer Service Representative
Dial America
03.2014 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Edison Hope Christian Academy
El Paso, TX05.2015
Skills
- Training and mentoring
- Performance Improvements
- Mechanical Troubleshooting
- Crew Supervision
- Technical problem solving
- Maintenance recordkeeping
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
Timeline
Crew Chief Supervisor
Servpro West
02.2016 - 06.2024
Customer Service Representative
Dial America
03.2014 - 01.2016
High School Diploma -
Edison Hope Christian Academy