Joshua Evans

Responsible for running the day-to-day operations of the business.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Train and develop staff to ensure they are delivering magical experiences for all guests.
• Responsible for weekly deposits and supply orders.
• Ensure that all exhibits are up to company standards, and ensure they are guest-ready daily.
• Work with the leadership team to ensure all of the staff are properly trained, and offer tips for staff development.
• Work with the marketing team on potential marketing campaigns, new exhibits, and animals.
• Develop and maintain community partnerships and relationships.
• As an event manager, I am responsible for making sure all vendors are scheduled accordingly for all events. That all supplies and staff are scheduled to arrive on time.
• Coordinate with the chef and event staff to ensure all food and beverage orders are placed in a timely manner.
• Make sure that all special event permits are taken care of prior to all events.
• Ensure that each and every event goes smoothly, and address any problems that may arise.
• As curator of live exhibits, I am responsible for ensuring that all animals are well taken care of by the husbandry team.
• Enhanced operational efficiency by streamlining processes and improving team collaboration, resulting in a significant increase in overall productivity.
• Streamlined operational processes and fostered team collaboration, resulting in a significant increase in productivity and improved service delivery.
• Led operational strategies to enhance visitor engagement and satisfaction.
• Developed and implemented staff training programs to improve service quality.
• Collaborated with departments to optimize resource allocation and budget management.
• Monitored financial performance, identifying areas for cost reduction and revenue growth.
• Established partnerships with local organizations to enhance community involvement and support.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Train and develop new employees according to the company's best practices.
• Complete the weekly schedules for team members.
• Prepare cash deposits, and order change when necessary.
• Completed weekly, monthly, and quarterly audits set by the company.
• Travel to another store in the district to provide support with merchandising and product operations.
• District employee engagement captain and loyalty captain for the district, ensuring that every store focuses on employee retention, as well as enrolling customers into various loyalty programs.
• Oversaw daily operations, ensuring compliance with company policies and guidelines.
• Developed and implemented training programs to enhance staff performance and customer service skills.
• Coordinated inventory management processes, optimizing stock levels for increased efficiency.
• Analyzed sales data to identify trends and inform strategic decision-making for merchandising initiatives.
• Led cross-functional teams in executing promotional events to drive foot traffic and sales growth.
• Enhanced customer engagement strategies, resulting in improved satisfaction and loyalty metrics.

• Follow all guidelines and compliance practices set forth by Coast Professional and the Private Collections Act.
• Manage a staff of 50 or more employees.
• Ensure daily calls are made to accounts, and all accounts are worked properly.
• Develop training for company policies and procedures, and for updates to federal and state regulations.
• Ensure employee timecards are reviewed daily, and approved for payroll periods.
• Issue corrective actions when necessary.
• Keep staff motivated by coming up with daily and monthly contests.
• Complete and issue monthly reviews, and bonus incentives.
• Complete and review daily, weekly, and monthly audits on accounts.
• Coordinated comprehensive care plans tailored to individual client needs.
• Implemented process improvements to streamline care coordination, enhancing overall efficiency.
• Assessed clients and developed plans to meet needs.
• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.

• Train and develop new employees according to company best practices.
• Conduct interviews and complete the hiring process.
• Run leader on duty responsibilities, which included making sure the entire store ran smoothly and address any issues that may have arisen.
• Complete the weekly schedules for team members.

• Completed all floor sets to corporate's specifications.
• Completed weekly schedules for all sales associates.
• Made daily deposits for the store.
• Ran effective management shifts daily.