Joshua Farkas

• On a daily basis my job duties include: counter sales and inside sales role. I coordinate jobs through the appropriate departments. I handle incoming and outgoing packages daily. I maximize total square footage of our work areas to have a safe/efficient workspace. I quote small/large jobs daily for our customers in hydraulic, industrial, and weld departments. I promote a quality, efficient, and knowledgeable workplace, though handson and communicating proper techniques to my coworkers. I fabricate, purchase, and sell hydraulic, industrial, and welding services, products and hoses on a daily basis. I manage start to finish our inventory counting process. I coordinate annual onsite hose testing jobs. I take a role upon self to not only meet/exceed existing customer relations; but to also developed new customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Pulled, verified, and packaged items for shipment.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Tracked production and quality control systems to proactively identify deficiencies.
• Prospected for leads to build pipeline and convert to sales opportunities.
• Performed general housekeeping and cleaning tasks.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Consistently lifted materials weighing as much as [Number] pounds.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Strapped items down over protective padding to secure throughout transportation.
• Streamlined material delivery processes which increased efficiency and reduced downtime.
• Operated moving truck safely to deliver items to destination without nicks or scratches.
• Documented discrepancies, referring discovered issues to supervisor for remediation.
• Reacted calmly during times of highly stressed or emergency situations.
• Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
• Scanned documents and saved in database to keep records of essential organizational information.
• Organized, sorted, and checked input data against original documents.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Corrected data entry errors to prevent duplication or data degradation.
• Followed data entry protocols, rules and regulations.
• Managed and organized documents for data entry tasks.
• Utilized techniques for increasing data entry speed.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

On a daily basis my job duties included but was not limited,

identifying and fabricating industrial and hydraulic hose assemblies. I assisted salesman with technical specs on locating hard to find non common parts. I would go on jobs onsite their facility and coordinate the installation of hose and tubing assemblies. I assisted with the rebuilds of todo/todomatic quick couplers. I would coordinate abs and third party inspections of hose and material.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Increased profit by streamlining operations.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Trained new employees on proper protocols and customer service standards.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.