JOSHUA FARNSLEY

• Assisted people in health crises by administering first aid or calling emergency medical services.

• Patrolled premises regularly to maintain order and establish security presence.

• Investigated suspicious activity or possessions to safeguard assets and protect employees and guests. •

Checked surveillance cameras to identify disruptions to the job site.

• Maintained and securely retained series of keys, controlling access to locked areas.

• Operated company vehicles to patrol large sites.

• Monitored and authorized entrance of vehicles or people to keep property secure.

• Responded to alarms by investigating and assessing situation.

• Participated in testing of facility's fire and emergency response preparedness plans.

• Wrote comprehensive incident reports and conducted thorough investigations.

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Monitored premises and recorded activity in daily officer reports.

• Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
• Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
• Promoted visual presentation standards by keeping store replenished
• Liaised with management to communicate customer feedback and recommendations
• Performed cleaning tasks, keeping store neat and organized
• Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel
• Drove sales through customer relationship building and suggestive selling techniques
• Operated cash register and POS to process sales transactions and handle payments
• Engaged with guests to understand and anticipate customer service needs.
• Operated electrical diagnostics equipment to troubleshoot problems in vehicle electrical systems.
• Performed audio and autostart installs on vehicles to meet an above standard install performance.

• Utilized GPS to optimize routes and continuously meet estimated arrival times
• Monitored traffic conditions and applied defensive strategies to avoid accidents.
• Achieved consistently high customer scores due to exceptional service.
• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Picked up clients from specific locations to transport and drop off at destinations.
• Documented daily mileage, gas and other data.

• Utilized GPS to optimize routes and continuously meet estimated arrival.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.
• Achieved consistently high customer scores due to exceptional service.
• Picked up clients from specific locations to transport and drop off at destinations.
• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Documented daily mileage, gas and other data.
• Inspected brake systems, steering mechanisms and wheel bearings for proper operational functioning.
• Operated electrical diagnostics equipment to troubleshoot problems in vehicle engines, electrical systems and suspensions.

• Achieved certifications in forklift, scissor lift, and man lift to help move shop equipment and preform general upkeep on the shop.
• Organized materials to improve shop work flow.
• Performed general upkeep, including repairing structural problems
• Painting surfaces and polishing floors.
• Maintained positive working relationship with fellow staff and management.
• Set specific goals for projects to measure progress and evaluate end results.
• Managed my team allowing us to complete projects in the most efficient and time effective way.
• in charge of relaying concerns or approvals from the shop foreman to my team to better complete our tasks to meet the foreman's needs.