Joshua Feldman
Lancaster,CA
Summary
Devoted professional that proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate to strengthen those around me.
Overview
3
3
years of professional experience
Work History
Program Specialist
Antelope Valley College
02.2022 - Current
- Develop, plan and organize 10 annual events of student and community- related programs, events and festivals, campus activities and meetings associated with student success.
- Serve as a liaison between 15 prospective student athletes and college departments. Collaborate with college support services which includes Financial Aid, Counseling, Transfer Center, EOP&S to maximize resources and services to student athletes.
- Assist in maintenance of database of prospective students and community contacts, provide regular communication among community members.
- Recruit, train and provide work direction to 10 student workers and 2 hourly employees including but not limited to initial and on-going training, meetings, office duties, and off-site staffing of events.
- Develop extensive program documentation, ensuring clear understanding of goals and objectives which lead to an overall 15% increase in retention of first time college students.
- Manage budgets effectively, ensuring optimal allocation of resources across various projects within the program.
- Collaborate with internal marketing teams to develop promotional materials that increase visibility and awareness about ongoing initiatives.
Management Assistant
Enterprise Rent-A-Car
10.2020 - 01.2022
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Fostered strong relationships with 10 corporate clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Increased client satisfaction through prompt response to inquiries and resolution of issues which lead to a 10% increase in overall customer service satisfaction.
- Oversaw training and onboarding process for all 8 newly hired employees.
- Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2020
Skills
- Well-versed in Microsoft Office Suite programs
- Spanish: advanced proficiency level
- Able to respect others' points of views through engagement and interest
- Staff Development
- Capacity to work under pressure
- Aptness to absorb, share, and understand information presented
- Schedule Management
- Attention to Detail
- Vendor and Contract Negotiations
Languages
Spanish
Native or Bilingual
Timeline
Program Specialist
Antelope Valley College
02.2022 - Current
Management Assistant
Enterprise Rent-A-Car
10.2020 - 01.2022
Bachelor of Arts - Sociology
University of California, Santa Barbara