Joshua Feldman
Killeen,Texas
Summary
Dedicated people leader with a passion for perfection driven approach to everything I do. Driven to build strong and successful teams through coaching, developing,and leading by example . Skilled in building relationships with workforce as well as customers to ensure repeat business as well as dedicated employees. Eager to bring over 12 years of customer service experience to this position and cultivate an atmosphere of dedicated winners and satisfied customers.
Overview
9
9
years of professional experience
Work History
District Sales Execution Manager/DPSSM
Lowes
02.2023 - Current
- Selected to represent regional peers on District Sales Execution Manager Council
- Implemented assumptive selling strategy for VSP platform that has been adopted by entire region
- Improved retention rates by implementing strict onboarding/training processes to increase fill rate from 91% to 97% before end of 2023 fiscal year
- Delivered over $100million in Pro Sales in first 5 months of fiscal year 2024
- Delivering beats to plan in both services and pro sales for fiscal 2024
- #1 power rank in Region 15 for Pro sales
- Increased pro penetration by 359 basis points by implementing strategies to ensure stores are capturing the right customer in the right platforms
- #1 pro penetration district in Region 15
- #3 Install power rank in Region 15
- #1 Install volume ytd in Region 15
- Cultivated a high-performance environment with regular performance evaluations, feedback, and coaching sessions.
- Collaborated with various departments to ensure alignment both inside sales and outside sales of goals and expectations
- Increased efficiency by identifying process improvements and implementing new solutions.
- Fostered positive, collaborative and engaged work environment resulting in increased operational efficiency
District Manager of In-Home Services
Lowes
02.2022 - 02.2023
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within district.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers and sales managers, resulting in improved employee performance and customer satisfaction.
- YTD services ranking of 24th in the company and 2nd in region 15
- #2 Specialty sales volume in company w/$276mil
- #6 Install sales volume in company w/ $44.5mil
- 55.5% over plan and 66.6% over LY in SF&I sales
- 134 "top performer" specialists rankings for FY 2022(9th highest in company)
- Delivered 20% over plan in consumer credit cards
- Increased Appliance close rate as a district by 178 basis points
- Delivered a cumulative power ranking of #3 in the region
Specialty Assistant Store Manager
Lowes
Killeen
12.2020 - 02.2022
- -Led store to #1 in project sales exterior lead generation in District
- -Led store to #1 in SFI volume in District
- -Led store to #1 in detail generation volume for the district
- -Led store to #1 in lead generation for the district
- -Led store to #1 in total credit application volume
- -Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- -Exceeded targets by building, directing and motivating high-performing sales team.
- -Led store to 16.02 % increase in store sales over previous year.
- -Led store to 20.59% increase in store sales over company plan
- -Led store to 17.46% increase over company plan & 16.65% over previous year for specialty sales
- -Led store to 33% increase over previous year and 24% increase over company plan for installed sales
- -Led store to 107% increase over previous year for lead generation
- -Led store to 22% increase over previous year for detail generation
- -Delivered consistent and relevant feedback to sales personnel to improve telephone and selling skills.
- -Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes\
- -Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
Assistant Store Manager
Lowes Home Centers
Killeen
11.2019 - 12.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Overnight Operations Manager
Lowe's Home Improvement
Killeen
07.2017 - 10.2019
- Run nightly reports closing out various accounts and detailing daily activities.
- Oversee the restocking of supplies and other functions to prepare for daytime business.
- Maintain premises security for personnel safety and loss prevention.
- Delegate tasks and oversee performance to accomplish all required objectives.
- Provide operational support for high-volume retail organization.
- Recommend operational improvements based on tracking and analysis.
- Coach and inspire team members to exceed company's expectations
- Enhance performance of receiving dock associates through training, guidance, support, and motivation.
- Identify and target areas in need of improvement through close monitoring and tracking of daily operations.
- Boost team performance and develop employees with enhanced employee evaluation processes.
Service Manager
Lowe's Home Improvement
Killeen
02.2017 - 07.2017
- Oversaw team of service professionals in inside lawn and garden, outside lawn and garden, green house and outdoor power equipment
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Collaborated with my superiors to develop scopes and implement project plans.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Coached the team on effective up-selling and cross-selling methods.
- Oversaw opening and closing procedures for entire store
Department Manager
Lowe's Home Improvement
Killeen
04.2016 - 02.2017
- Implemented process improvement initiatives within the department.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Ensured that all employees within the lumber department presented a positive, exemplary image to customers.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Communicated clear expectations and goals to each team member.
- Actively pursued personal learning and development opportunities.
- Prioritized helping customers over completing other routine tasks in the store.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Head Cashier
Lowe's Home Improvement
Killeen
03.2015 - 06.2015
- Oversaw team of cashiers and service staff.
- Resolved service issues in timely manner.
- Performed store opening, closing and shift change actions.
- Encouraged development of new cashiers with positive reinforcement.
- Completed shift logs.
- Received and processed customer payments.
- Scheduled employees according to customer levels.
- Prioritized helping customers over completing other routine tasks in the store.
- Mentored new sales associates to contribute to the store's positive culture and our companies values
Education
High School Diploma - undefined
Leonardtown High School
Leonardtown, MD2010
Pursued Associates -
College Of Southern Maryland
Leonardtown, MDPursued Bachelors - Political Science
Frostburg State University
Frostburg, MDSkills
- Personnel development
- Scheduling
- Budgeting
- Sales Training
- Point of Sale Systems
- Accurate Money Handling
- Merchandising
- Inventory management
- Relationship building
Timeline
District Sales Execution Manager/DPSSM
Lowes
02.2023 - Current
District Manager of In-Home Services
Lowes
02.2022 - 02.2023
Specialty Assistant Store Manager
Lowes
12.2020 - 02.2022
Assistant Store Manager
Lowes Home Centers
11.2019 - 12.2020
Overnight Operations Manager
Lowe's Home Improvement
07.2017 - 10.2019
Service Manager
Lowe's Home Improvement
02.2017 - 07.2017
Department Manager
Lowe's Home Improvement
04.2016 - 02.2017
Head Cashier
Lowe's Home Improvement
03.2015 - 06.2015
High School Diploma - undefined
Leonardtown High School
Pursued Associates -
College Of Southern Maryland
Pursued Bachelors - Political Science
Frostburg State University