Joshua Feliciano-Rivera
Apopka,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Service Technician
Valvoline Instant Oil Change
01.2024 - 04.2024
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Automotive Technician
Reed Nissan
09.2020 - 12.2023
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Shift Leader
Domino's Pizza
10.2015 - 09.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Drive-Thru Cashier
Bojangles
02.2014 - 01.2015
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Developed strong communication skills while interacting with diverse clientele daily.
Education
Automotive Technician - Automotive Technology
Seminole State College of Florida
Sanford, FL12.2021
Emergency Medical Technician - EMT- Emergency Medical Technology
Seminole State College of Florida
Sanford, FL04.2019
Avionics - Avionics Technology
University of Central Florida
Orlando, FL08.2017
GED -
Seminole State College of Florida
Sanford, FL09.2016
Skills
- CPR/AED
- Professional Customer Service
- Geriatric Care
- Pediatric Care
- Bleeding control
- Seizure Management
- Spinal Immobilization
- Fracture Stabilization
- Poisoning Response
- Stroke Recognition
- Respiratory Distress
- Allergic Reactions
- Burn Treatment
- Patient Triage
- Accident response
- Condition Assessment
- Patient Assessments
- Critical decision-making skills
- Medical History Recording
- Mass Casualty Protocols
- Equipment Troubleshooting
- Installation and Repair
- Analytical Thinking
- System Installation
- Flexible and Adaptable
- Documentation And Reporting
- Teamwork and Collaboration
- Artificial intelligence understanding
- Technical writing proficiency
- Remote Support
- Network configuration
- Computer Troubleshooting
- Hardware and software installation
Timeline
Service Technician
Valvoline Instant Oil Change
01.2024 - 04.2024
Automotive Technician
Reed Nissan
09.2020 - 12.2023
Shift Leader
Domino's Pizza
10.2015 - 09.2020
Drive-Thru Cashier
Bojangles
02.2014 - 01.2015
Automotive Technician - Automotive Technology
Seminole State College of Florida
Emergency Medical Technician - EMT- Emergency Medical Technology
Seminole State College of Florida
Avionics - Avionics Technology
University of Central Florida
GED -
Seminole State College of Florida