Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joshua Felix

Kailua-Kona,HI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Sales Associate

Crocs Inc.
Waikoloa, Hawaii
02.2025 - Current
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Helped customers find specific products, answered questions, and offered product advice.

Dispatcher

Club WYNDHAM
Kailua Kona, HI
05.2023 - Current
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Scheduled regular inspections of public areas, guest rooms, corridors, stairways., ensuring that they meet standards of cleanliness.
  • Performed periodic deep cleaning tasks such as carpet shampooing or window washing.
  • Reviewed invoices from suppliers related to housekeeping services and supplies purchased.
  • Communicated with maintenance team on damages to repair.

Night Auditor

Courtyard King Kamehameha Kona Beach Hotel
Kailua-Kona, HI
08.2021 - 04.2023
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Ran end-of-day computer functions and closed out reports, submitting details to GM for review.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed nightly updates to hotel rates and individual room charges.

Assistant Housekeeping Manager

Royal Kona Resort
Kailua-Kona, HI
12.2020 - 07.2022
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Practiced safe work habits and wore protective safety equipment.
  • Verified each completed room against standard plans to maintain consistency.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.

Education

High School Diploma -

Konawaena High School
Kealakekua, HI
06.2014

Skills

  • Conflict mediation
  • Guest services
  • Checking guests in and out
  • Posting charges
  • Balancing accounts
  • Clerical duties
  • Training and mentoring
  • Staff evaluations
  • Cleaning practices
  • Guest relations
  • Department coordination

References

  • DeAndrea Glover;

Hospitality Task Force, 1(850) 294-7124

  • Matthew Sadumiano;

Director of Front Office, 1(808) 896-8804

  • Johnna Kaleohano;

Housekeeping Manager, 1(808) 322-8313

Timeline

Sales Associate

Crocs Inc.
02.2025 - Current

Dispatcher

Club WYNDHAM
05.2023 - Current

Night Auditor

Courtyard King Kamehameha Kona Beach Hotel
08.2021 - 04.2023

Assistant Housekeeping Manager

Royal Kona Resort
12.2020 - 07.2022

High School Diploma -

Konawaena High School

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