JOSHUA F. ELLIOTT
Goshen,IN
Summary
Dedicated delivery professional with a proven track record in road safety and a clean driving history. Expertise in managing daily logs, coordinating customer documentation, and processing payments efficiently. Skilled in route planning to enhance delivery efficiency and maximize customer satisfaction. Committed to delivering exceptional service while optimizing operational performance.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Pizza Hut
Elkhart, IN
05.2019 - 10.2024
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Presented order bills and collected payments for deliveries.
Service Technician
Dumor Water Specialist
09.2018 - 02.2019
- Installing drinking water systems and water softeners in residential and commercial properties.
- Maintained the company vehicle through proper maintenance and care, servicing.
- I was in charge of thousands of dollars of merchandise and company equipment.
- Calibrated instruments to maintain accuracy within specified tolerances.
Senior Delivery Driver
Papa Johns
01.2006 - 09.2018
- Delivery service in a timely and effective manner, using efficient route measuring.
- Provided and maintained a work vehicle, and performed diagnosis of other drivers' vehicles.
- Oversaw and provided route management for other delivery drivers.
- Maintained receipts and handled cash with daily routes and in-store purchases for all employees.
- Verified accuracy of orders prior to loading for delivery; reported discrepancies immediately to supervisor.
- Strictly followed all laws governing transportation, including speed limits, weight restrictions, road closures.
- Submitted paperwork accurately upon completion of each shift detailing deliveries made and miles driven.
- Completed additional duties as assigned by management team members.
Delivery Driver
Hoffman Brother's Auto Parts
07.2007 - 11.2012
- Regularly and responsibly handled customer service complaints, and resolved them with complete customer satisfaction.
- Managed returns and inventory of products in vehicles.
- Maintained complete and appropriate records regarding the dispatches made, and invoices generated.
- Collected monies for the delivered product and/or issued credit to the customer.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Kitchen Manager and Bartender
The Dembufsky
11.2004 - 03.2005
- Created a purchase list for menu items.
- Prepared food in a fast-paced college bar environment.
- Planned and catered private, corporate events, and residential parties.
- Created and planned special events, and marketed parties.
- Paired food with selections of beer and wine.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Developed and implemented kitchen policies, procedures and quality standards.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Received, organized and rotated paper goods and food ingredients.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Distributed food to service staff for prompt delivery to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
General Education Diploma -
Goshen High School
Goshen, IN06-1996
Business Administration -
Ivy Tech Community College
Skills
- Advanced communication skills
- Ability to write
- Ability to read
- Ability to listen
- Self-motivated
- Knowledge of customer service applications and procedures
- Problem solving
- Problem analysis
- Discernment
- Integrity
- Trip planning
- Route planning
- Vehicle inspection
- Defensive driver training
- Payment collection
- Local delivery
- Excellent sense of direction
- Clean driving record
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
Pizza Hut
05.2019 - 10.2024
Service Technician
Dumor Water Specialist
09.2018 - 02.2019
Delivery Driver
Hoffman Brother's Auto Parts
07.2007 - 11.2012
Senior Delivery Driver
Papa Johns
01.2006 - 09.2018
Kitchen Manager and Bartender
The Dembufsky
11.2004 - 03.2005
General Education Diploma -
Goshen High School
Business Administration -
Ivy Tech Community College
Hobbies and Interests
- Spending time with family and friends
- Reading Fantasy Fiction, Theology and History
- Bicycling (road and mountain)
- Video games
- Basketball
Work Preference
Work Type
Part TimeFull TimeImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offPaid sick leaveVolunteer Experience
- Vice-President, FreedomSystem.org, 01/01/14, 12/31/18, Assisted Veterans to achieve help through a mental health approach, and helped connect Veterans to other services
- Marketing Assistant, Michiana Veteran Stand Down with a Heart, 01/01/15, 12/31/16, Created and helped setup the recurring yearly event, now put on by Goodwill Industries.