Joshua Fields

Work History

SEPHORA

03.2023 - 05.2024

Led a high-volume store with $13M in annual sales and a team of 40–60 employees, achieving record-breaking comps in Q2 and Q3.
Championed operational excellence by partnering with the Operations Manager to streamline workflows and ensure full compliance with company standards.
Delivered consistent results across KPIs through daily coaching, real-time feedback, and performance-driven training programs.
Spearheaded team engagement initiatives that improved client satisfaction scores and increased service conversion rates.
Utilized digital tools to enhance client personalization and boost omni-channel performance.
Fostered strong relationships with brand partners and corporate trainers to align in-store execution with company vision.
Resolved escalated client concerns to ensure a seamless and positive in-store experience.

Target

05.2018 - 03.2023

Directed specialty sales operations across multiple departments including Tech, Beauty, and Apparel & Accessories, with volume ranging from $70M–$150M annually.
Led and developed district-level teams of 200–350 employees, focusing on guest experience, visual standards, and team performance.
Owned and optimized all core metrics including sales, payroll, training compliance, and execution of merchandising standards.
Implemented guest-first strategies that enhanced shopping experience and built customer loyalty.
Analyzed and responded to business trends, competitor activity, and market data to influence department-level planning and execution.
Planned and executed monthly and quarterly workload planning meetings to align teams with business goals and seasonal priorities.
Mentored and promoted team members, improving talent pipeline and increasing retention across departments.

Saks OFF 5TH

08.2015 - 05.2018

Managed a team of 60–80 associates in a high-volume environment generating $8M–$12M in annual sales.
Drove department profitability by monitoring KPIs including payroll, shrink, email capture, and omnichannel performance.
Led hiring, onboarding, and ongoing development to maintain a high-performance sales culture.
Collaborated with senior leadership to execute strategic initiatives that supported storewide goals.
Balanced scheduling, merchandising execution, and customer service management to meet or exceed operational benchmarks.
Handled sensitive HR matters, including performance issues and terminations, in partnership with HR and Legal teams.

Sunglass Hut

08.2013 - 08.2015

Trained and coached sales associates using the Sunglass Hut Experience to exceed individual and store goals.
Oversaw daily operations including opening/closing, banking, inventory control, and visual merchandising.
Improved team engagement through regular feedback, development planning, and incentive programs.
Ensured compliance with loss prevention practices, damage claims, and proper inventory receiving protocols.
Consistently exceeded sales goals while enhancing customer satisfaction and store performance metrics.

J.C. Penney

07.2010 - 07.2013

Supported store operations by maintaining accurate records and aligning production goals with interdepartmental plans.
Mentored associates on sales techniques, product knowledge, and incentive programs, improving overall customer satisfaction.
Balanced workloads to support employee well-being and ensure peak performance across departments.