JOSHUA FIELDS
Amityville,US
Summary
I start anything I do with an enthusiastic attitude, eager to contribute to team success through hard work. I maintain attention to detail and excellent organizational skills. Ready to offer exceptional leadership and planning abilities to take on new role in any setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. This including my results-driven personality and professional focus to deliver exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
FRONT DESK
Blink Fitness
08.2022 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained Cleanliness of greeting area.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining gym community.
- Established a positive gym culture by fostering connections among members through organizing social events and encouraging member interaction during group classes.
- Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Promptly responded to all requests for assistance.
- Contributed to gym''s overall success by consistently meeting or exceeding personal performance targets in areas such as membership sales, customer satisfaction, and facility maintenance.
- Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
- Assisted customers with finding items and storing belongings.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Sold memberships and personal training sessions to new customers.
- Greeted customers and offered them assistance.
- Played a key role in inventory management, ensuring adequate stock levels for essential supplies and equipment.
- Collected payments and issued locker room passes.
Store Front Cashier
CVS
02.2021 - 09.2022
- Used electronic computer system to process credit card, EBT, and gift certificate payments
- Dealt with customer complaints and concerns, escalating them to a direct supervisor for prompt resolution
- Assisted customers in managing large purchases by collecting items from shelves and storage locations
- Assisted customers in locating and selecting merchandise in any store department
- Asked for additional cashiers to reduce customer wait times during peak times
- Worked as cashier, swiping barcode items across electronic scanner to record the price and collect payment
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
- Educated customers about promotions to increase sales
- Helped customers make purchasing decisions and locate merchandise
- Greeted customers and responded to information requests
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Backed up front-end procedures that ensured items were well-stocked to avoid shrinkage.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Wrapped, boxed and weighed bakery department products.
- Increased repeat business through friendly interactions, attentive service, and remembering customer preferences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided assistance in processing returns/exchanges resulting in seamless transactions for customers.
- Established rapport with customers by actively listening to their needs and making appropriate product recommendations.
- Resolved customer complaints professionally, ensuring prompt resolution and ongoing customer loyalty.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained visual appeal of storefront by regularly cleaning windows, arranging merchandise, and updating signage.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained cleanliness of store by sweeping, dusting and removing trash.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Located merchandise across various stores to address customer needs.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Trained new employees on company policies, procedures and best practices for consistent performance across the team.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Ensured timely restocking of shelves for easy access to products during peak shopping hours.
- Greeted guests and answered questions about merchandise.
Intern Manager
IMI Studios NYC
11.2020 - 05.2022
- Welcomed new members and established and updated memberships at IMI Studios
- Oversaw employee training and retraining in order to improve performance and business results
- Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that studio operations ran smoothly
- Taught other interns effective customer service techniques, resulting in increase in client satisfaction
- Maintained a professional demeanor by remaining calm when dealing with unhappy or angry clients.
Store Front Staff Member
DICK'S Sporting Goods
08.2020 - 01.2021
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]
- Opened, shelved, and merchandised new products in visually appealing and well-organized displays for maximum sales promotions
- Was in charge of issuing receipts and processing refunds, credits, and exchanges
- Helped customers sign up for store loyalty programs and explained benefits in detail
- Answered questions about store policies and concerns to support positive customer experiences
- Collaborated with team of creatives in development of a showcase event
- Staffed at events at IMI Studios and maintained a great environment for guest
- Supervised team of 14 staff members.
Education
No Degree - Mass Communications
Norfolk State University
Norfolk, VAHigh School -
Amityville Memorial High School
Amityville, NY01.2019
Skills
- Customer service
- Strategic planning
- Organization
- Problem resolution
- Cash Handling
- Supply and Materials Oversight
- Two-Way Radio Operation
- Strategic Planning
- Scheduling flexibility
- Research
- Sound Mixing
- File Organization
- Idea pitching
- Audio Editing
- Networking
Boxing
Took up boxing around the summer of 2023 and am now being personally trained.
Timeline
FRONT DESK
Blink Fitness
08.2022 - Current
Store Front Cashier
CVS
02.2021 - 09.2022
Intern Manager
IMI Studios NYC
11.2020 - 05.2022
Store Front Staff Member
DICK'S Sporting Goods
08.2020 - 01.2021
No Degree - Mass Communications
Norfolk State University
High School -
Amityville Memorial High School
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