Joshua Figueroa
The Bronx,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
Work History
Site Manager II
Canon Business Processing Services
10.2022 - Current
- Streamlined business processes by implementing new software solutions, resulting in increased efficiency and productivity.
- Enhanced customer satisfaction with improved service delivery through process re-engineering and training initiatives.
- Evaluated the effectiveness of implemented changes by monitoring KPIs, making adjustments as needed for continuous improvement.
- Trained team members in new systems and processes, ensuring seamless transitions during periods of change.
- Created customized reports to provide valuable insights into account performance metrics for senior leadership review.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Operations Manager
Staples
11.2021 - Current
- Scheduled employee tasks, conducted performance reviews and executed daily store operational goals to maximize team productivity.
- Analyzed operational expenses and control inventory to identify losses and developed strategies for increased profits.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through AS400.
Supervisor Part-Time
Heavenly Cleaning II, Inc.
07.2018 - Current
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Interviewed, hired and trained new employees for janitorial positions.
- Prepared bills receivable, invoices and bank deposits.
Sales Manager
Staples
01.2020 - 11.2021
- Grew retail sales volume in assigned store location 19% through strategic budgeting and product promotion.
- Drove profitable sales by identifying higher marginally services and products, generating over $6.5 million in total store sales.
- Oversaw technology department directly improving sales for business driving in $3.1 million sales.
- Assessed sales reports and P&L to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Arranged items at favorable positions and areas of store for optimal sales.
- Coach every supervisor and employee staff of 38 to create culture of consultative selling, total solutions and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Print and Marketing Sales Supervisor
Staples
12.2018 - 01.2020
- Effectively coached team members to reach weekly and monthly sales goals improving department sales 15% year over year.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences, producing over 77,000 transactions for department totaling a 7% increase.
- Supervised team of 12 employees within areas of customer service, quality, time to greet, time to complete, product knowledge, and reviewing finished product, skyrocketing customer service rankings to company's top rank of platinum, year of 2019 with 248 surveys.
- Utilized Salesforce as CRM to identify top 100 customers, engaging in weekly follow-ups to projects and to explore new opportunities.
- Managed production, deadlines and quality flow of all incoming orders.
- Produced orders on Xerox C7090, Ricoh Machines, HP wide format printer 3500, and many finishing machines to create presentations, flyers, business cards, posters, laminations and etc.
Supervisor
Heavenly Cleaning II, Inc.
07.2016 - 12.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
Courier
Fedex Express
02.2013 - 07.2016
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
TE City Carrier
USPS
12.2012 - 02.2013
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
Center Lead Production Supervisor
Fedex Office
08.2009 - 12.2012
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Security Officer
Mount Sinai Medical Center
01.2007 - 08.2009
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
Print Center Specialist
Fedex Office
11.2004 - 12.2006
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
No Degree - Accounting
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Budgeting and forecasting
- Store planning
- Profit and loss management
- Employee reviews
- Payroll coordination
- Staff Management
- Training and mentoring
Timeline
Site Manager II
Canon Business Processing Services
10.2022 - Current
Operations Manager
Staples
11.2021 - Current
Sales Manager
Staples
01.2020 - 11.2021
Print and Marketing Sales Supervisor
Staples
12.2018 - 01.2020
Supervisor Part-Time
Heavenly Cleaning II, Inc.
07.2018 - Current
Supervisor
Heavenly Cleaning II, Inc.
07.2016 - 12.2018
Courier
Fedex Express
02.2013 - 07.2016
TE City Carrier
USPS
12.2012 - 02.2013
Center Lead Production Supervisor
Fedex Office
08.2009 - 12.2012
Security Officer
Mount Sinai Medical Center
01.2007 - 08.2009
Print Center Specialist
Fedex Office
11.2004 - 12.2006
No Degree - Accounting
Borough of Manhattan Community College of The City University of New York
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