Joshua Figueroa
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
4
4
years of professional experience
Work History
Janitor
Heavenly Cleaning II, Inc
06.2021 - Current
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Assembled basic furniture and supplies for offices and other multi-use rooms
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Team Member
Shake Shack
08.2023 - 01.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Customer Service Associate
Rink Management Services
10.2022 - 03.2023
- Built and established positive relationships with patrons, team members, and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks.
- Promoted the safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
- VIP assistance to guests who paid for a premium package by providing a chaperone and white glove service.
Car Washer
Luxury Auto Group
08.2021 - 09.2021
- Cleaned windows, mirrors, headlights, taillights and waxed and power buffed exterior
- Vacuumed and steam cleaned interior floors carpet and seating
- Disinfected steering wheel, handles, seats and other interior fixtures
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Junior Coder
NYPD Options Earn, Learn
01.2020 - 04.2020
- Worked with software development and testing team members to design and develop robust solutions to meet class requirements for functionality, scalability and performance
- Collaborated with team to determine application requirement specifications
- Implemented scripts to enhance user experience
- Tested server code to validate code changes.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2027
High School Diploma -
New Visions Advanced Math And Science
Bronx, NY06.2023
Skills
- Customer Service Expertise
- Exceptional Communication
- Team collaboration
- Cooperative Attitude
- Positive Team Player
- Tech-savviness
- Technical Troubleshooting
- Damage Prevention
- Site Inspection and Evaluation
- Facilities Inspection
Timeline
Team Member
Shake Shack
08.2023 - 01.2024
Customer Service Associate
Rink Management Services
10.2022 - 03.2023
Car Washer
Luxury Auto Group
08.2021 - 09.2021
Janitor
Heavenly Cleaning II, Inc
06.2021 - Current
Junior Coder
NYPD Options Earn, Learn
01.2020 - 04.2020
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
New Visions Advanced Math And Science