Joshua Figueroa
Hanover Park,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service, business, sales, and freight forwarding.. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, bi lingual, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Looking to obtain a demanding and fulfilling role in an organization with an opportunity to have a career, and not just a job.
Overview
10
10
years of professional experience
Work History
High Lift Operator
The Roomplace Furniture Distribution Center
04.2023 - Current
- Pulling or putting away furniture by utilizing R.F
- System
- Responsible for scanning merchandise correctly into system
- Skilled in operating Highlift in safe and efficient manner.
Custom Entry Writer
Alliance Shippers
01.2023 - 04.2023
- Oversee entire process of importing and exporting goods, including preparing and submitting necessary documentation, such as customs declarations, invoices, and shipping documents
- Provide necessary documentation to shipping agents, monitor shipment status, and facilitate customs clearance process
- Ensure that all required documentation, such as invoices, bills of lading, and customs declarations, are properly documented and archived.
Air Import Coordinator
Trust air cargo
01.2023 - 04.2023
- Responsible for overseeing shipment from start to end, including billing customer
- Communicate with overseas agents to ensure proper pre-alerts and documentation
- Track and trace shipment and provide updates to clients and sales
- Maintain shipment files and ensure billing is completed within timely fashion
- Arrange pickup and delivery inland transportation
Certified Forklift Driver
Frito Lay
01.2023 - 04.2023
- Load and unload pallets of product to and from trailers, while safely operating forklift, in busy warehouse environment
- Collect empty pallet boards and pallets and carry them to storage or trailers
- Pick appropriate cases according to order using required technology
- Load trailers via carts or stack cases on floor of truck trailer
Hotel Night Auditor
Indian Lakes resort
05.2016 - 03.2020
- Reconcile/balance all departments to final register
- Assist guests with overnight requests, inquiries, complaints
- Responsible for greeting and registering guest providing outstanding guest service during their stay and settling guest's account upon completion of their stay
- Field guest complaints, conducting thorough research to develop most effective solutions and negotiate results.
Health and Life Insurance Agent
Liberty National Life Insurance Company
09.2016 - 09.2017
- Develop insurance quotes, makes sales presentations, and closes sales
- Maintain knowledge of new products
- Prospecting and generating new business through leads & referral sources
- Assess and identify wants and needs of customers) over phone
- Educate clients on insurance policies that best suit their needs.
Front Desk Agent
Indian Lakes Resort
01.2014 - 05.2016
- Welcome and escort incoming hotel guests in courteous and pleasant manner
- Assist guests with luggage and packages to their room or loading area
- Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed
- Maintain clean and safe working environment at all times
- Adhere to all safety policies and procedures
Education
Associate of Arts - Business administration and management
College of DuPage
Glen Ellyn, Illinois06.2014
High School Diploma -
Lake Park High School
Roselle, Illinois04.2011
Skills
- Attention To Detail
- Problem Solver
- Analytical Skills
- Superior Customer Service
- Forklift Certified
- Ability to Multitask
- Auditing
- Ability to Work All Shifts
- Sales
- Financial Planning
- Ability to Work Independently
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Outlook
- Troubleshooting
- Computer Software Knowledge
- Computer Programming
- Marketing
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
High Lift Operator
The Roomplace Furniture Distribution Center
04.2023 - Current
Custom Entry Writer
Alliance Shippers
01.2023 - 04.2023
Air Import Coordinator
Trust air cargo
01.2023 - 04.2023
Certified Forklift Driver
Frito Lay
01.2023 - 04.2023
Health and Life Insurance Agent
Liberty National Life Insurance Company
09.2016 - 09.2017
Hotel Night Auditor
Indian Lakes resort
05.2016 - 03.2020
Front Desk Agent
Indian Lakes Resort
01.2014 - 05.2016
Associate of Arts - Business administration and management
College of DuPage
High School Diploma -
Lake Park High School