Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Filewicz-Ross

Flagstaff,AZ

Summary

Dynamic hospitality professional with a proven track record at Amangiri and Forest Highlands, excelling in delivering personalized dining experiences. Skilled in food safety and excellent communication, I foster strong guest relationships and enhance operational efficiency, contributing to memorable occasions and high guest satisfaction. Recognized for outstanding service, I consistently exceed expectations in luxury environments.

Overview

3
3
years of professional experience

Work History

Server

Forest Highlands
03.2025 - Current
  • Maintained positive and productive relationships with management and colleagues, fostering a collaborative work environment that contributed to overall team success and operational excellence.
  • Developed a strong skill set focused on adaptability and solution-oriented thinking, enabling efficient navigation of challenges and enhancing the overall member experience.
  • Demonstrated exceptional time management skills by prioritizing tasks effectively, ensuring timely responses to member inquiries and requests while maintaining a high level of service quality.
  • Engaged with high-end members daily, providing personalized assistance and addressing their needs with professionalism and attention to detail, which reinforced member loyalty and satisfaction.
  • Worked closely with management to identify areas for improvement within service delivery, contributing valuable insights and feedback that facilitated enhanced operational strategies.
  • Proactively identified and resolved member concerns, employing critical thinking and problem-solving skills to ensure swift and satisfactory resolutions, enhancing member trust and confidence in the organization.
  • Recognized for outstanding performance by being nominated as Employee of the Month by four different managers within the first month of employment, reflecting a commitment to excellence and hard work that set a positive example for peers.

Server

Amangiri
05.2024 - 08.2024
  • Executed exceptional service standards while serving high-end clientele, consistently delivering personalized dining experiences that aligned with the resort’s luxury brand and exceeded guest expectations.
  • Memorized an extensive menu, including intricate dish descriptions and preparation methods, allowing for informed recommendations and enhancing the overall guest dining experience.
  • Acquired in-depth knowledge of a diverse range of wines and spirits, enabling the provision of tailored beverage pairings that complemented guests' meal choices and contributed to memorable dining experiences.
  • Fostered strong relationships with guests through attentive service and proactive engagement, ensuring a welcoming atmosphere and addressing any special requests or dietary restrictions with precision.
  • Collaborated closely with the Food & Beverage Manager, actively participating in team meetings and training sessions to enhance operational efficiency and gain insights into high-level hospitality management practices.
  • Assisted in the coordination of special events and private dining experiences, contributing to the planning and execution of memorable occasions that showcased the resort’s culinary excellence.

Lead Line Cook

The Lumberyard Pub
01.2023 - 04.2024
  • Facilitated seamless communication between the front and back of house to ensure a cohesive dining experience, effectively addressing any issues that arose and maintaining high service standards.
  • Monitored and upheld food quality standards, ensuring each dish met the establishment’s specifications and customer expectations, resulting in positive guest feedback and repeat business.
  • Supervised and coordinated food preparation duties, providing guidance and training to kitchen staff to enhance efficiency and culinary skills, while also ensuring adherence to health and safety regulations.
  • Managed inventory levels meticulously, implementing tracking systems to monitor stock usage and minimize waste, leading to cost savings and optimized ordering processes.
  • Collaborated with suppliers to understand the delivery schedules, ensuring the availability of high-quality ingredients and supplies to support kitchen operations.
  • Assisted in developing and updating menus, incorporating seasonal ingredients and customer preferences to enhance the dining experience and drive sales.

Education

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Northern Arizona University
Flagstaff, AZ
05.2026

Skills

  • Supply Management
  • Plating
  • Food safety
  • Excellent Communication
  • Creativity
  • Customer engagement

Languages

Spanish
Limited Working

Timeline

Server

Forest Highlands
03.2025 - Current

Server

Amangiri
05.2024 - 08.2024

Lead Line Cook

The Lumberyard Pub
01.2023 - 04.2024

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Northern Arizona University

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