Joshua Filkins-Decker

• Unpaid internship

• Event staff and Stage Hand

• Clear Communication in high stress situations to solve problems as a team allowing for quick and effective solutions to be implemented before problems arise or get out of hand

• Trash removal and cleaning so event spaces are left as they were before our productions

• Set up and breakdown of stages, electrical equipment, audio equipment, tents, and other production materials

• Independent problem solving and quick thinking so as not to bog down management during peak levels of work

• Selling merch and other company branded items at markets

• Utilise POS system to efficiently aid customers

• Puts up stock in both the back and front of store

• Responsible for cleaning/maintaining the store as well as closure of the store

• Working and engaging with customers to effectively solve their problems

• Cleaning and reorganising shelves

• Promoting specific merchandise

• Updating price changes and setting new planograms.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts

• Answered customer questions about hours, seating, and menu information

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times

• Enhanced customer satisfaction by promptly greeting and seating guests

• Supported servers, food runners, and bussers with keeping dining area ready for every guest

• Contributed to team success through effective communication and cooperation with coworkers and management

• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts

• Checked restrooms regularly to keep spotless

• Paid internship for Christmas nativity

• Was an A2

• Responsible for charging, maintaining, cleaning, and set up of mics

• Helped move set pieces during scene change as well as helping with costume change

• Responsible for micing up percussion instruments such as the djembe

• Communicating clearly and effectively in high stress situations as wells as quickly diagnosing and solving problems on the fly