Joshua Fingerhut
Cleveland Heights,OH
Summary
Dynamic leader with a proven track record at Jersey Mike's, enhancing operational efficiency and team performance. Excelled in multitasking, critical thinking, and problem-solving, achieving significant improvements in employee training and customer satisfaction. Skilled in marketing and product management, adept at fostering teamwork and responsibility among staff. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
4
4
years of professional experience
Work History
Manager/ Traveling Manager
Jersey Mike's
Mayfield, OH
07.2021 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Some College (No Degree) - Arts of Science
Lakeland Community College
Willoughby, OHSkills
- Social skills
- Multitasking and time management
- Problem solving
- Critical thinking
- Flexibility
- Responsibility
- Teamwork
- Marketing
- Product Management
Timeline
Manager/ Traveling Manager
Jersey Mike's
07.2021 - Current
Some College (No Degree) - Arts of Science
Lakeland Community College
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