Joshua Fitzpatrick

The Special Education Compliance Specialist serves as a Case Manager/ARD Meeting Facilitator for a caseload of special education students. They are responsible for all compliance documents required in serving students with special needs. They will facilitate all district approved Sped processes and data collection processes, as well as track progress related to Sped policies/procedures. They manage the learning process and focus on students’ individual needs as defined by each student’s IEP.

The Resource Teacher, Exceptional Student Education (ESE), Instructional Support, will assist the Supervisor of Instructional Support and Assessment, provide technical assistance, curriculum support, and training to school and district staff related to effective instructional practices and assessment of students with disabilities (SWD).

In my role as an educator, I undertook a comprehensive approach to student development, beginning with the evaluation of individual student abilities. This involved creating personalized action plans based on each student's current level and desired growth goals, ensuring their preparedness for the transition to the next grade level. Technology integration played a central role in my teaching methodology, with 100% of daily lesson plans incorporating technological tools to enhance the learning experience.

I took a hands-on approach to lesson preparation, meticulously crafting materials for lessons, assignments, and assessments. Evaluation of student performance was a key aspect, allowing me to identify gaps in skills or knowledge. Subsequently, I set realistic goals for each student and provided constructive feedback to support their academic progress. Building positive relationships with parents was a priority, involving them in the educational process and fostering a collaborative environment.

In the realm of special education, I excelled in creating and managing Individualized Education Programs (IEPs) that defined student learning objectives and educational strategies. This involved applying my instructional knowledge and methods to align with specific goals. My instructional approach encompassed delivering effective and differentiated classroom instruction to a diverse range of neurodiverse students. I modified the general education curriculum for special-needs students, employing various instructional techniques and technologies to cater to individual learning styles.

Additionally, I demonstrated a commitment to inclusivity by creating learning and content strategies tailored to meet the needs of mentally and physically disabled students. My experience extended to working in both self-contained and resource environments, where I imparted a variety of skills to students with diverse needs. Organizing instructional materials, constructing bulletin boards, and setting up work areas were part of my responsibilities, contributing to an organized and conducive learning environment. Lastly, I played a role in coordinating schedules, ensuring seamless integration of special education students and teacher assistant schedules with the overall master schedule.

As a Customer Service Manager, I am responsible for leading and overseeing a dynamic team of customer service representatives, ensuring the delivery of exceptional customer support. In this role, I cultivate a positive and collaborative team environment, providing guidance, support, and mentorship to enhance individual and collective performance. I develop and implement strategic customer service initiatives aligned with the company's objectives, constantly seeking opportunities for improvement. Managing escalated customer issues, I am committed to resolving challenges promptly and fostering strong relationships with key customers and clients. Regularly monitoring team performance through key performance indicators (KPIs), I generate insightful reports and implement training sessions to continually enhance the team's capabilities. Through process optimization and quality assurance measures, I ensure adherence to service standards and contribute to a seamless customer experience. Proactively seeking customer feedback, I use insights to drive continuous improvement initiatives, addressing concerns promptly and preventing recurrence. Overall, I am dedicated to maintaining high service standards, driving team success, and ensuring an outstanding customer experience.