Joshua Flores
Little Elm,TX
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at McDonald's. Skilled in customer service and problem-solving, adept at multitasking and maintaining high safety standards. Demonstrated leadership by training new staff, showcasing adaptability, and a commitment to excellence. Achieved significant improvements in service delivery through effective collaboration and a focus on results.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
12.2023 - Current
- Delivered quality customer service.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Helped train new employees as needed.
Hand
JnS Services
01.2020 - 12.2023
- Delivered quality customer service.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted with mowing, weeding and maintenance of grounds.
- Operated equipment while observing standard safety procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
House/Commercial Cleaner
JnS Services
01.2020 - 12.2023
- Delivered quality customer service.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Assisted fellow cleaners when needed during busy periods or staff shortages.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Vacuumed rugs and carpeted areas.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
Education
Little Elm High School
Little Elm, TXSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Clear Communication
- Customer Engagement
- Cleaning
- Taking Orders
- Self-discipline
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Drive-Thru Operations
- Heavy Lifting
- Learning Agility
- Store Opening and Closing
- Food Preparation
- Resilience and persistence
- Valid Driver's License
- Complex Problem-Solving
- Creativity and Innovation
Timeline
Crew Member
McDonald's
12.2023 - Current
Hand
JnS Services
01.2020 - 12.2023
House/Commercial Cleaner
JnS Services
01.2020 - 12.2023
Little Elm High School