Joshua Flores
Los Angeles,United States
Summary
Customer Service Representative with a proven track record in managing customer inquiries and resolving escalated issues efficiently. Recognized for exceptional multitasking skills and the ability to prepare the store for daily operations. Strong analytical and management capabilities drive productivity and enhance customer satisfaction. Excellent communication and problem-solving skills contribute to a positive team environment.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Burlington
Inglewood, California
10.2025 - Current
- Oversaw daily customer service operations and managed team performance.
- Trained and developed staff to enhance service quality and efficiency.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Facilitated communication between departments to improve service delivery.
Customer Service lead
Burlington
Inglewood, United States
12.2021 - Current
- Responsible for leading day-to-day customer service initiatives, ensuring friendliness, speed of checkout, and cleanliness is top priority
- Managing a team to ensure we create a positive shopping experience while proactively solving any problems we come across professionally and efficiently.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Anticipated needs and resolved problems to keep customers happy.
Mentor
Downtown Magnet High School
Los Angeles, United States
01.2019 - 01.2021
- Helping students with school and acting as their mentor
- Tutoring them on certain subjects
- I help them keep focus there in school
- Helping them maintain a positive mindset while in school.
- Encouraged individuals to develop, practice and apply grounding techniques and coping skills.
- Improved behavior with positive role modeling choices across different lifestyles.
Education
Bachelors - Mathematics
California State University Los Angeles
Los Angeles06.2026
High school diploma -
Downtown Magnet High School
Los Angeles12.2021
Skills
- Patient Knowledge in Tech
- Quick learner
- Team Leadership
- Adaptability
- Problem Solving
- Conflict Resolution
- Customer Service
- Team leadership
Languages
- Spanish
- English, Native
Timeline
Customer Service Supervisor
Burlington
10.2025 - Current
Customer Service lead
Burlington
12.2021 - Current
Mentor
Downtown Magnet High School
01.2019 - 01.2021
Bachelors - Mathematics
California State University Los Angeles
High school diploma -
Downtown Magnet High School