Joshua Fong
San Jose,CA
Summary
Hardworking, Passionate leader with strong organizational skills and 10+ years Experience working in Data Center Environments. Driven and ready to help team achieve company goals and Eager to secure Project Management position.
Overview
12
12
years of professional experience
Work History
Data Center Technician
American Tower
08.2019 - Current
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Implemented PTO calendar schedule (to be more organized on who's going to be out)
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Enhanced facility efficiency by conducting regular maintenance checks and addressing issues promptly.
- Optimized inventory levels by establishing a tracking system for tools, parts, and equipment needed for daily operations.
- Maintained a clean and organized work environment, adhering to company policies and industry standards.
- Provided exceptional customer service, resolving tenant concerns quickly and efficiently to maintain satisfaction levels.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Monitored all alarms on ALC
- Monitored Ohm values on UPS batteries.
- Escorted vendors such as CH reynolds on rack deployments
- Performed power adds on racks
Data Center Operations Technician
Apple
08.2018 - 08.2019
- Enhanced server reliability by conducting thorough hardware and software maintenance tasks.
- Streamlined data center operations by implementing efficient monitoring protocols and procedures.
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Improved system performance with regular firmware upgrades and patches for servers, switches, and other equipment.
- Assisted in the planning and execution of data center migrations, ensuring minimal disruption to end users.
- Collaborated closely with cross-functional teams to support critical infrastructure projects within the data center environment.
- Conducted routine audits of physical security measures, maintaining a secure environment for sensitive information.
- Oversaw inventory management for essential data center components, avoiding shortages that could compromise operational efficiency.
- Worked collaboratively with vendors to resolve hardware or software issues expeditiously while minimizing disruptions to ongoing operations within the facility.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
Quality Control Supervisor
Kforce Inc
01.2015 - 07.2018
- Supervised and provided direction for coworkers helping with QA/QC projects in the San Jose branch.\
- Managed Quality Department for San Jose Branch with little to no help.
- Worked on multi-million dollar projects such as Uber and BOX rack and stack deployments.
- Consulted with project management during group installations.
- Represented team during major installation projects and provided project management as dictated by sales team and team needs.
- Advised project management and general superintendent of potential or real problems and assisted in resolving concerns.
- Utilized project management skills to meet event deadlines and complete requirements.
- Supported a department of 15 employees by answering questions and mentoring.
- Delivered on time and under-budget project management to resolve customer service issues for senior management.
- Followed standards and procedures to maintain safe work environment.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Performed rack and stack on Network racks as well as Installed cabling for network switches and servers
Lead Cable Technician
Communication Consultant Services Inc
04.2013 - 06.2014
- Lead Technicians onsite to meet customer deadlines, and follow proper procedures
- Improved project efficiency by skillfully leading cable installation and repair projects, ensuring timely completion.
- Enhanced customer satisfaction by providing exceptional service during cable installations and troubleshooting issues.
- Worked with supervisor to meet deadlines on projects and ensure costumer satisfaction.
- Installed J-hooks for proper cable dressing and routing
- Terminated RJ-45 and Cat 5/6 Cables
- Terminated on Patch panels
Education
High School Diploma -
Honolulu Community College
Honolulu, HISkills
- Supervisory experience
- 10years experience working in Data Centers Environments
- Project Planning
- Proficiency at reading blueprints
- Customer relationship building
- Excellent team player
- Attention to Detail
- Organizational Skills
- Time Management
- Strong work ethic
- Productivity Improvement
Timeline
Data Center Technician
American Tower
08.2019 - Current
Data Center Operations Technician
Apple
08.2018 - 08.2019
Quality Control Supervisor
Kforce Inc
01.2015 - 07.2018
Lead Cable Technician
Communication Consultant Services Inc
04.2013 - 06.2014
High School Diploma -
Honolulu Community College
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