Joshua Forbes
Elk Grove,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
17
17
years of professional experience
Work History
Retail Sales Consultant
AT&T
10.2023 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Retail Sales Consultant
Xfinity
01.2018 - 09.2020
- Accomplished comcast retail customer services training program
- Fast paced environment handling new sales, customer concerns, setting up service plans and work orders for home services
- Manage billing questions in a timely manner
- Ability to troubleshoot and diagnose any situation in store and over the phone
- Answered product questions with up-to-date knowledge of sales and store promotions
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Determined solutions for clients promptly and professionally
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Rural Carrier Associate & Team Lead
United States Postal Service
01.2017 - 01.2018
- Graduated from United States Postal Academy's driving and safety school
- Cased, organized letters, Parcels, Express and Priority mail for neighborhoods in the Sacramento area
- Practiced public safety and driving at all times
- Provide customer service for neighborhoods and local businesses
- Delivered mail within expected time frame & exceeding postal service time requirement
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Retail Consultant & Team Lead
AT&T
01.2009 - 01.2016
- AT&T sales and customer service training program
- Volumes and compensation reporting for valued Small Businesses
- Retail store and business specialist driving new and current customer with value and customer excellence
- Create weekly scorecards, monthly dashboard evaluations and quarterly operational reviews on team sales results
- Consistently Increase store revenue based on sales for each month
- Named winner of 'Summit Silver Award' for exceptional performance within 8 months or hire date
- Within one-year, improved team's production by coaching and guiding sales, customer service & performance
- Approached browsing customers to initiate conversations to determine buying preferences
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Service Writer & Customer Service
Geweke Dealership
01.2007 - 01.2009
- Write up repair orders for customer's vehicles
- Drive vehicles into install area and preform vehicle repairs
- Distribute repair orders to technicians and contact and upsell scheduled vehicle maintenance repairs
- Provide exceptional and outstanding customer service
- Worked effectively with repair staff and parts providers, staying current on availability and service processes
- Investigated and resolved customer inquiries and complaints quickly.
Education
Business Management and Chassis Fabrication Certificate - MIG and TIG Welding Electrical & Automotive Diagnostics Operating heavy machinery
WyoTech Automotive School
01.2007
Diploma -
Galt High School
Galt, Sacramento01.2004
Skills
- Upselling Strategies
- Sales Development
- Customer Satisfaction
- Product Demonstrations & Knowledge
- Customer Engagement
- Product Recommendations
- Customer Service
- Money Handling
Timeline
Retail Sales Consultant
AT&T
10.2023 - Current
Retail Sales Consultant
Xfinity
01.2018 - 09.2020
Rural Carrier Associate & Team Lead
United States Postal Service
01.2017 - 01.2018
Retail Consultant & Team Lead
AT&T
01.2009 - 01.2016
Service Writer & Customer Service
Geweke Dealership
01.2007 - 01.2009
Business Management and Chassis Fabrication Certificate - MIG and TIG Welding Electrical & Automotive Diagnostics Operating heavy machinery
WyoTech Automotive School
Diploma -
Galt High School
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