Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Forrest

Spokane Valley,WA

Summary

Retail professional with solid track record in sales and customer satisfaction. Known for fostering collaborative team environments and consistently meeting sales targets. Adaptable to changing retail landscapes and proficient in inventory management and visual merchandising.

Overview

9
9
years of professional experience

Work History

Retail Sales Expert

Comcast
05.2024 - Current
  • Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
  • Utilized store''s customer relationship management system to record customer interactions and preferences, enabling more personalized future interactions and targeted marketing efforts.
  • Boosted customer satisfaction by providing personalized recommendations and assisting with product selection.
  • Handled customer inquiries, resolving issues promptly and professionally while maintaining a positive store reputation.
  • Utilized strong interpersonal skills to build rapport with customers, leading to repeat business and word-of-mouth referrals.
  • Identified upsell opportunities, suggesting additional products or services that would complement the customer''s purchase decision.

General Manager

Costa Vida Fresh Mexican Grill
10.2023 - 12.2023
  • Manage daily activities of the restaurant, prepare all items available for guest purchase, manage daily and weekly inventory, biweekly truck orders for restaurant items, managing and scheduling for 28 employees, daily and weekly deposit entries for restaurant accounting, payroll reporting, labor management, preparing and serving food efficiently and accurately to provide guests with the best experience.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Server

Anthony's Seafood Restaurant
07.2023 - 11.2023
  • Greeted guests in a warm and timely manner after being seated at their tables, taking down guests’ beverage and food orders, accurately composing them into the pos system so the orders were presented properly to both the kitchen and bar, running multiple plates of food or beverages at a time, being the captain of my section every shift, end of shift reporting and accounting of daily sales for bookkeeping purposes.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender

Breakside Brewing Company
03.2019 - 06.2023
  • Duties included greeting guests, taking orders, and serving them in a timely manner, basic accounting skills, filling guest online dock sale orders, monitored alcohol consumption of guests, and created a safe and comfortable environment.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Manager

Standing Stone Brewing Company
06.2017 - 03.2019
  • Managed every aspect of restaurant operation including food service and quality, drink service, staffing, and ensuring guest satisfaction. Duties also included table audits of restaurant employees and accounting for servers drops at the end of the night.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.

Business Accounts Manager

AT&T Authorized Retailer
10.2016 - 06.2017
  • Assisted customers with cellular device needs, managed customer accounts and service plans, handled any billing inquiries the customers had. Maintained a clean and professional work environment, an accurate store inventory, and kept the shelves organized with merchandise and performed business to business sales of plans and devices.
  • Streamlined account management processes for improved efficiency and accuracy.
  • Played a pivotal role in securing high-value contracts through compelling presentations tailored to clients'' unique needs.

Education

BBA -

Western Governors University

Associates of General Studies -

Portland Community College
Portland, OR
08.2022

Skills

  • Management
  • Teamwork
  • Customer Service
  • Strong Work Ethic
  • Punctual and Respectful of Deadlines
  • Effective Communicator
  • Customer follow-up
  • Time management
  • Store opening and closing

Timeline

Retail Sales Expert

Comcast
05.2024 - Current

General Manager

Costa Vida Fresh Mexican Grill
10.2023 - 12.2023

Server

Anthony's Seafood Restaurant
07.2023 - 11.2023

Bartender

Breakside Brewing Company
03.2019 - 06.2023

Manager

Standing Stone Brewing Company
06.2017 - 03.2019

Business Accounts Manager

AT&T Authorized Retailer
10.2016 - 06.2017

BBA -

Western Governors University

Associates of General Studies -

Portland Community College

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