Joshua Fowler
Tigard,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented professional knowledgeable about inventory, schedules, and new installations. Familiar with quality standards and documentation requirements. Experienced with various power and hand tools and reading tape measures accurately.
Overview
12
12
years of professional experience
Work History
Delivery Associate
ibex ( Amazon Dsp)
Tualatin, OR
09.2024 - 09.2024
- Loaded delivery truck with company products according to the daily route plan.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Verified accuracy of orders loaded onto trucks by counting, weighing or measuring items.
- Provided friendly customer service when interacting with clients during deliveries.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
Installation and Service Technician
Customline Shower
Lake Oswego, OR
07.2020 - 01.2024
- Conducted on-site installation of equipment and services for customers.
- Provided technical support to customers over the phone or in person.
- Performed troubleshooting, testing, repairs and maintenance on customer systems.
- Maintained accurate records of all service calls, installations and repairs.
- Ensured that all safety procedures were followed during installations and repairs.
- Created detailed reports of work performed on each job site.
- Developed a deep understanding of product features and functionality to provide better service to customers.
- Identified potential upgrades or additional products for customers based on their needs.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Performed preventative maintenance checks according to established schedules.
- Assisted with training new technicians when needed.
- Replaced defective parts in accordance with warranty requirements.
- Demonstrated strong problem solving skills to quickly identify root cause of issues.
Owner/Operator
Fowler Foods
Hillsboro, OR
01.2013 - 11.2019
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Identified potential risks associated with operations in order to minimize liabilities.
Education
GED -
Tigard High School
Tigard, OR06-1998
Skills
- Loading and unloading
- Vehicle Maintenance
- Deadline Adherence
- GPS Navigation
- Route Planning
- Dispatch Communication
Timeline
Delivery Associate
ibex ( Amazon Dsp)
09.2024 - 09.2024
Installation and Service Technician
Customline Shower
07.2020 - 01.2024
Owner/Operator
Fowler Foods
01.2013 - 11.2019
GED -
Tigard High School