Joshua Fowler
Knoxville,TN
Summary
Versatile delivery driver with extensive experience in customer service and cash handling. Recognized for the ability to adapt in dynamic environments while looking to utilize my people skills and begin a new career.
streamlining preparation tasks and training new team members to achieve operational excellence.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Papa John's Pizza
Knoxville, Tennessee
04.2021 - Current
- Resolved customer inquiries and issues on-site, ensuring positive service experience.
- Managed cash transactions and provided accurate change to customers.
- Organized items and printed labels with accurate received and expired dates to streamline preparation tasks.
- Trained new drivers on delivery procedures and policies, enhancing team readiness.
Package Handler
FedEx
Knoxville, Tennessee
10.2020 - 04.2021
- Loaded and unloaded trucks with care and attention to safety protocols.
- Sorted packages by size and destination for efficient processing.
- Adapted to various environmental conditions in warehouse and outdoor settings.
Sales Associate
JCPenney
Knoxville, Tennessee
10.2016 - 10.2020
- Processed transactions efficiently at the cash register.
- Resolved customer complaints and provided effective solutions.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Associate of Science - General Studies
Pellissippi State Community College
Knoxville, TN05-2025
Skills
- Willingness to adapt in situations and remain calm while figuring out a solution
- Customer service
- Willingness to learn
- Professionalism and courtesy
- Cash handling
- Microsoft Word
- Microsoft Excel
- Menu planning expertise
Timeline
Delivery Driver
Papa John's Pizza
04.2021 - Current
Package Handler
FedEx
10.2020 - 04.2021
Sales Associate
JCPenney
10.2016 - 10.2020
Associate of Science - General Studies
Pellissippi State Community College