Joshua Francis
Asbury,MO
Summary
Diligent manager with a background in technical training. Successfully developed and improved company training programs to enhance team performance and efficiency. Demonstrated ability to simplify complex concepts and foster a collaborative learning environment through consistent improvements to training content and exams.
Professional with a strong background in technical training and a deep understanding of instructional design, curriculum development, and software applications. Known for fostering team collaboration and driving measurable results in diverse. Willingness to adapt to evolving company needs and situations while consistently delivering high-quality training programs that enhance skill sets and performance. Reliable and flexible, with a focus on achieving organizational objectives and supporting continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Trainer
Liberty Utilities
02.2021 - Current
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
- Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Accomplished multiple tasks within established timeframes.
Foreman
Spire Gas
07.2009 - 01.2021
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Spent 2 years as a Pressure and Maintenance Tech heavily involved in Regulator station maintenance and inspection, odorizer maintenance, and industrial customer meter sets.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Reviewed project details to specify correct materials and equipment for job sites.
Education
High School Diploma -
Webb City High School
Webb City, MO05-2007
Skills
- Assessment skills
- Feedback implementation
- Problem-solving abilities
- Reliability
- Team building
- Time management abilities
- Training facilitation
- Curriculum Development
Accomplishments
Board member of Missouri 811
Chairman of the Policy Committee at Missouri 811
Elder at Connect Christian Church
Member of the Industrial Training Services Advisory Council
Certification
Class A CDL with tanker endorsement.
Timeline
Technical Trainer
Liberty Utilities
02.2021 - Current
Foreman
Spire Gas
07.2009 - 01.2021
Class A CDL with tanker endorsement.
High School Diploma -
Webb City High School
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