Joshua Francis
Kansas City,MO
Summary
Dynamic and results-driven General Manager with extensive experience at Marriott, excelling in operations management and team leadership. Proven track record in enhancing sales through strategic initiatives and effective problem resolution. Skilled in time management and fostering strong team collaboration to achieve business objectives.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Regional Director of Sale & Marketing
Premier Hospitality
06.2023 - Current
- Improved regional sales by leading strategic initiatives and overseeing market analysis.
- Developed marketing strategies to increase brand awareness and drive market penetration.
- Enhanced team performance with targeted training programs and individual coaching sessions.
- Strengthened client relationships, resulting in expanded business opportunities.
Assistant Housekeeping Manager
Dallas Marriott Quorum
01.1989 - 11.1991
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Courtyard by Marriott Braircliff
12.2021 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Fairfield Inn & Suites by Marriott Shawnee
12.2020 - 12.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Task Force General Manager
Arborlodging
04.2016 - 12.2020
- Increased overall efficiency through the implementation of streamlined operational procedures and resource allocation.
- Oversaw the recruitment process for new task force team members, ensuring a balanced skillset was maintained across all roles while optimizing overall productivity levels through careful selection of high-performing individuals.
- Improved customer satisfaction rates by consistently prioritizing client needs and maintaining open lines of communication.
- Established key performance indicators to effectively measure success and identify areas for improvement within the task force operations.
- Optimized budget management processes to ensure timely access to financial resources while minimizing unnecessary expenditures.
- Reduced staff turnover rates by implementing targeted retention strategies, including competitive compensation packages and career development opportunities.
- Led comprehensive training programs to develop employee skillsets and improve overall productivity levels.
- Managed crisis situations efficiently, mitigating potential risks while ensuring minimal disruptions to ongoing operations or service delivery standards were maintained during periods of uncertainty or change.
General Manager
Courtyard by Marriott Northlake
01.2013 - 04.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Night Manager
Residence Inn by Marriott Midtown 17st
03.2011 - 01.2013
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
Accounting Manager
Embassy Suite Cobb Gallery
05.2008 - 03.2011
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Developed and implemented various procedures to improve accounting process.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Monitored budget allocation and expenditures to enforce compliance with company policies.
Assistant General Manager
Hyatt Place Lithiona
02.2005 - 05.2008
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Director of Sales and Marketing
JRF Event Service
11.2003 - 02.2005
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
Director of Sales
Homewood Suites by Hilton Peachtree Corners
06.2001 - 11.2003
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Assistant Director of Housekeeping
Lake Lanier Islands Resort
07.1998 - 06.2001
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
Arear General Manager
Savannah Suites Extends Stay
09.1994 - 07.1998
- Championed employee development programs that increased overall skill levels, contributing to a more versatile and competent workforce.
- Implemented effective cost control measures that led to significant reductions in operational expenses while maintaining high-quality service standards.
- Streamlined internal processes to improve workflow efficiency and reduce operational costs.
- Coordinated successful events that promoted brand awareness while increasing community engagement within target demographic segments.
- Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.
- Increased overall sales performance by implementing strategic business plans and optimizing operational efficiency.
- Exceeded revenue targets by effectively managing budgets, resources, and financial performance metrics.
- Developed strong relationships with key stakeholders, ensuring consistent communication and collaboration on business objectives.
Director of Housekeeping
Doubletree Parkwest Dallas
10.1991 - 09.1994
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
Education
Tourism And Hotel Management
Georgia State C
07.2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
Certification
Marriott certified Taskforce Training
Timeline
Regional Director of Sale & Marketing
Premier Hospitality
06.2023 - Current
General Manager
Courtyard by Marriott Braircliff
12.2021 - 06.2023
General Manager
Fairfield Inn & Suites by Marriott Shawnee
12.2020 - 12.2021
Task Force General Manager
Arborlodging
04.2016 - 12.2020
General Manager
Courtyard by Marriott Northlake
01.2013 - 04.2016
Night Manager
Residence Inn by Marriott Midtown 17st
03.2011 - 01.2013
Accounting Manager
Embassy Suite Cobb Gallery
05.2008 - 03.2011
Assistant General Manager
Hyatt Place Lithiona
02.2005 - 05.2008
Director of Sales and Marketing
JRF Event Service
11.2003 - 02.2005
Director of Sales
Homewood Suites by Hilton Peachtree Corners
06.2001 - 11.2003
Assistant Director of Housekeeping
Lake Lanier Islands Resort
07.1998 - 06.2001
Arear General Manager
Savannah Suites Extends Stay
09.1994 - 07.1998
Director of Housekeeping
Doubletree Parkwest Dallas
10.1991 - 09.1994
Assistant Housekeeping Manager
Dallas Marriott Quorum
01.1989 - 11.1991
Tourism And Hotel Management
Georgia State C