- Participating in local clean-up initiatives
- Volunteering
- Music
- Guitar
- Drums
- Gym Workouts
- Watching Movies and TV Shows
- Designing and Printing 3D Models
- Virtual Reality
- Community Cleanup
- Participating in cultural exchange programs and homestays
- Cooking
- Woodworking
- I enjoy helping others and giving back to the community
Joshua Franken
Milwaukee,WI
Summary
Dynamic and results-driven professional with extensive experience at MOD Pizza, excelling in team leadership and employee training. Proven ability to enhance customer service and food safety standards while fostering a collaborative environment. Skilled in processing payments and developing training programs that elevate team performance and engagement.
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer
MOD Pizza
12.2023 - 03.2025
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Crew Member
Cousins Subs
05.2021 - 11.2022
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
Greenfield High School
Greenfield06-2025
Skills
- Processing payments
- Team leadership and supervision
- Training documentation
- Staff development
- Restaurant standards
- Employee training
- POS systems
- Food safety understanding
- Customer service
- Employee engagement
- Multitasking and organization
- Work Planning and Prioritization
- Safe food handling
- Opening and closing processes
- Training tools and resources
- Time management
- Cash handling
- Workplace safety
- Opening and closing procedures
- Continuous development
- Decision-making
- Food safety
Accomplishments
I have been awarded several national awards, I have also been involved with my community and I take time to volunteer for my community with my local Jrotc unit which I have been apart of for 4 years and have been trying to help as many people as possible.
Affiliations
- WI-951 Airforce JROTC
Certification
- Wisconsin Responsible Beverage Server Training Certification - 04/06/2025
- Food Handlers Training Course Certification - 04/06/2025
- All certificates are from 360training
american legion general military excellence award
I was award a national award from the American Legion Association for potential with military excellence disciplined commitment and leadership.
Interests
Timeline
Crew Trainer
MOD Pizza
12.2023 - 03.2025
Crew Member
Cousins Subs
05.2021 - 11.2022
High School Diploma -
Greenfield High School
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