Joshua Freeman
Fort Worth,TX
Summary
I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I've obtained Experience stepping into roles and quickly making positive changes to drive company success. I Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Furthermore im a highly-motivated employee with desire to take on new challenges, build Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
10
10
years of professional experience
Work History
General Manager
Wingstop
Roanoke, TX
02.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Auto Shop Manager
All Stars Tire Co.
Saginaw, TX
12.2021 - 01.2024
- Ensured efficient maintenance and repair of vehicles by delegating tasks to mechanics.
- Created effective marketing plans to promote new products or services offered by the shop.
- Performed inspections on newly arrived vehicles prior to being serviced or repaired.
- Provided technical advice regarding the diagnosis and repair of automotive systems.
- Supervised daily activities of technicians, providing guidance and support as needed.
- Established strong relationships with customers by delivering quality service in a timely manner.
- Analyzed current processes for identifying areas needing improvement or optimization.
- Assisted customers with inquiries regarding vehicle repairs or services performed.
- Collaborated with vendors to procure necessary items at competitive prices.
- Managed inventory levels to ensure adequate stock of required parts and materials.
- Coordinated scheduling of vehicle repairs with customers, ensuring timely completion.
Kitchen Supervisor
BJ's Restaurant & Brewhouse
Fort Worth, TX
08.2016 - 10.2021
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Monitored inventory levels of ingredients, supplies and equipment.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved customer complaints regarding food quality or service issues.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
- Performed regular inspections of storage areas, coolers, freezers, ovens.
- Collaborated with other supervisors on various projects related to restaurant operations.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Implemented strategies for improving efficiency in the kitchen while minimizing waste.
- Provided guidance to junior chefs on complex cooking techniques.
- Developed menus for special occasions and events as requested by management.
- Prepared variety of foods according to exact instructions and recipe specifications.
Shift Manager
7 Eleven Gas Station
Fort Worth, TX
04.2016 - 03.2020
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store, including proper use of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Inventory Specialist
Home Depot
Keller, TX
08.2014 - 10.2016
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Entered information into system to update status reports.
- Conducted periodic inventories and physical counts of product supplies.
- Organized regular cycle counts to identify any potential issues early on.
- Created reports on inventory activity, shortages, overages.
- Coordinated inventory, stocking and ordering.
Education
High School Diploma -
Saginaw High School
Saginaw, TX05-2014
Skills
- Work Order Management
- Employee Training
- Parts Ordering
- Appointment Scheduling
- Sales Management
- Vehicle Inspection
- Customer Satisfaction
- Scheduling
- Cost Control
- Schedule Management
- Inventory Management
- Performance Improvement
- Price Structuring
Timeline
General Manager
Wingstop
02.2024 - Current
Auto Shop Manager
All Stars Tire Co.
12.2021 - 01.2024
Kitchen Supervisor
BJ's Restaurant & Brewhouse
08.2016 - 10.2021
Shift Manager
7 Eleven Gas Station
04.2016 - 03.2020
Inventory Specialist
Home Depot
08.2014 - 10.2016
High School Diploma -
Saginaw High School