Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
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Joshua Freeman

New Britain,CT

Summary

Veteran law enforcement professional with extensive experience in military policing, healthcare security, and public safety operations. Skilled in patrol procedures, emergency response, incident investigation, and crisis de-escalation. Experienced supervisor with a strong record of maintaining safe environments and coordinating responses to security incidents in complex facilities.

Overview

16
16
years of professional experience
17
17
Certifications

Work History

Major, Regional Manager

Hartford Healthcare
New Britain, CT
11.2018 - Current

● Prior roles include; Sergeant, Regional Training Supervisor | Sergeant, Third Shift Supervisor | Training & Evaluation Program Coordinator | Officer in Charge | Field Training Officer

● Oversees 160 Officers and 22 Lobby Ambassadors through daily operations, timekeeping, recruitment, discipline, training, incident review, multi-agency response, safety mitigation plans and investigations.

● Developed and manages Field Training program improving quality of training provided to new officers including areas of HIPAA, hospital policy and procedures, hands-on tactics, verbal de-escalation, use of restraint systems, tactical equipment techniques, lockdown, active shooter (ACT) response, personnel screening and searches, dispatch, patrol, radio communication, high risk response, trauma response and more.

● OMNIGO Software HHC System Administrator rectifying system issues, developing training software, onboarding procedures and reviewing departmental reports/case logs (Aug 2020 - Present).

● Evolved departmental proficiencies by introducing IMPBA certified bike patrol and 3 federally accredited explosive certified K-9 teams resulting in multiple utilization through several state and local agencies reducing risk of injury and property crime by more than 90%.

● Organized Executive Protection Detail for HHC CEO on 1 week notice - 48,000 in attendance

● Alleviates complaints by effectively communicating, educating and providing recovery solutions.

● Designed efficient inventory system resulting in zero equipment deficits for 140 officers and 25 ambassadors.

● Mitigates and eliminates hostile environment and actions by rapidly gaining control of agitated patients, visitors and employees utilizing both physical and verbal use of force and de-escalation techniques.

● Supervised screening locations ensuring safety of persons on Hospital grounds throughout Global Pandemic.

Maintained a safe and secure environment to provide high-quality patient care and experience while prioritizing the safety of staff, patients, and visitors.

● Monitors 150+ CCTV cameras, Fire Alarm system and 4 emergency alarm systems across 4 locations while promptly directing officers to proper alarms and notifying appropriate outside agencies diminishing interruption to patient care or any daily activities and requirements.

Armed Tactical Response Officer

GardaWorld Protective Services
Norwich, Connecticut
04.2025 - 10.2025
  • Provided armed protection services to two healthcare facilities, ensuring safety for patients and staff.

Security Forces Craftsman

United States Air Force, USAF
08.2010 - 08.2018

● Provided protection of $4.6B in Department of Defense assets and 46K personnel on a daily basis (64 months)

● Monitored over 3600 alarms and 144 cameras while maintaining a working $35M critical program (83 months)

● Oversaw 16 vehicle fleet enabling quick and safe response for police required emergencies (9 months)

Reviewed and ordered equipment for 239 military police officers, enhancing operational readiness and supporting deployment needs.

● Managed the mobilization and response of police patrols, 9-1-1 emergency telephone line, 6 non-emergency telephone lines, and radio communications fluently with ease (35 months)

● Increased Drunk Driving awareness, detection and apprehension, partnered with civilian Police (34 months)

● Coordinated with NATO allies exerting effective countermeasures dispelling foreign threats (7 months)

● Diversely trained in Driving Under the Influence, Domestic Violence, Missing Children, Animal Abuse/Neglect, Theft, Vandalism, Violent Threats, Vehicle Accidents, Building Alarms and more (90 months)

● Instructed all procedures in protecting high level resources, multi-million dollar aircraft and key personnel while redesigning training plans and programs to fit the individual, group, task and mission (59 months)

● Led 21 person team to secure 3 headquarters facilities ensuring key personnel are safely able to continue worldwide operations unhindered while overcoming language barriers and building relations with foreign nations (8 months)

● Reliantly led police patrols for expedited response eliminating further injury of victims (83 months)

Education

BBA - Operational Crisis Management

American Military University
09-2026

Skills

  • Project management
  • Program development
  • Risk assessment
  • Crisis management
  • Operational oversight
  • Team leadership
  • Staff supervision
  • Inventory management
  • Client relationship building
  • Goals and performance
  • Attention to detail
  • Strategic planning
  • Conflict resolution
  • Effective communication
  • Asset control

Certification

ACT Active Assailant TrT

Accomplishments

Hartford Healthcare Public Safety Leader of the Year

Affiliations

Special Olympics Connecticut, Law Enforcement Torch Run

Timeline

Armed Tactical Response Officer

GardaWorld Protective Services
04.2025 - 10.2025

Major, Regional Manager

Hartford Healthcare
11.2018 - Current

Security Forces Craftsman

United States Air Force, USAF
08.2010 - 08.2018

BBA - Operational Crisis Management

American Military University
Joshua Freeman