Joshua Fregoso
Lancaster,CA
Summary
Results-driven Route Optimization Specialist with expertise in enhancing delivery efficiency through effective operations management. Managed dispatch coordination and route planning, optimizing schedules for drivers by monitoring load movement and addressing delays. Delivered exceptional customer service and communication, maintaining positive stakeholder relationships and ensuring timely resolution of service issues.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Amazon Dispatcher
Redtails Logistics
Palmdale, CA
05.2021 - Current
- Dispatched Redtails Logistics drivers across routes and delivery schedules
- Coordinated shipment status updates with drivers and customers
- Monitored load movement and adjusted dispatch plans for delays
- Resolved service issues between drivers, customers, and warehouse teams
Amazon Driver
Redtail Logistics
Palmdale, CA
05.2021 - Current
- Delivered Amazon packages for Redtail Logistics using assigned routes and delivery schedules.
- Scanned packages in handheld devices during pickup, transport, and doorstep delivery.
- Loaded delivery van with packages for efficient route completion. with sorted packages, envelopes, and customer stops.
Supervisor
Pizza Rev
Palmdale, California
04.2016 - 07.2021
- Oversaw daily operations, enhancing service delivery and upholding quality standards.
- Managed inventory levels and ordered supplies, ensuring availability for uninterrupted service.
- Resolved customer complaints promptly, contributing to sustained customer satisfaction.
Education
Class A License CDL -
160 Driving Academy
Bakersfield, CASkills
- Dispatch coordination
- Route planning
- Route efficiency
- Shipment tracking
- CDL driving
- Inventory management
- Customer service
- Problem resolution
- Communication effectiveness
- Bilingual communication
- Data entry
Certification
- Class A License
- Doubles and Triples
Languages
Spanish
Timeline
Amazon Dispatcher
Redtails Logistics
05.2021 - Current
Amazon Driver
Redtail Logistics
05.2021 - Current
Supervisor
Pizza Rev
04.2016 - 07.2021
Class A License CDL -
160 Driving Academy