JOSHUA FULLER
Smithton
Summary
Seasoned Information Technology & Cybersecurity Leader with over 20 years of experience in enterprise IT operations and cybersecurity programs. Led teams of up to 40 personnel and managed technology portfolios exceeding $140 million. Expertise in infrastructure modernization, cybersecurity enhancements, large-scale IT project management, and strategic advisory for technology and risk management. Active TS/SCI clearance with a strong background in IT governance and workforce development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Cyber Defense Operations Leader MSgt/E-7
United States Air Force
01.2021 - 01.2025
- Directed enterprise cybersecurity operations, infrastructure modernization initiatives, & IT service delivery supporting Department of Defense missions.
- Key Accomplishments
- Led 32 Airmen & 3 contractors supporting a $10.4M tri-base network infrastructure & $106M enterprise information network facility.
- Directed remediation of more than 4,000 cybersecurity vulnerabilities across 1,000+ network devices, achieving the highest Cyber Readiness Inspection rating among ten installations.
- Managed a $14.4M communications backbone modernization project.
- Secured $728K in infrastructure funding to support organizational growth & expansion.
- Advised executive leadership on cybersecurity risks and technology investments, ensuring compliance and bolstering operational readiness initiatives.
- Directed cyber defense operations, incident response activities, network modernization projects, & infrastructure sustainment programs.
Information Systems Manager
2nd NATO Signal Battalion
Naples, Italy
01.2021 - 01.2022
- Managed deployable information systems & communications infrastructure supporting NATO Joint Task Force operations.
- Key Accomplishments
- Led a multinational team supporting NATO communications & information systems operations.
- Managed $21M in deployable communications assets across four countries.
- Oversaw secure network administration, account management, technical support, & operational readiness activities.
- Increased certification rates by 55% through workforce development & training initiatives.
- Secured approval for $8M in communications modernization investments.
- Supported multinational exercises validating secure communications for 29 NATO nations.
Communications & Voice Manager
2nd NATO Signal Battalion
Naples, Italy
01.2020 - 01.2021
- Directed communications operations, IT support services, & infrastructure projects supporting NATO headquarters personnel.
- Key Accomplishments
- Supervised a multinational communications team supporting more than 300 personnel.
- Managed over 2,000 user accounts & coordinated 400+ technical service requests.
- Directed network expansion projects & communications infrastructure improvements.
- Restored mission-critical services during outages supporting international operations.
Infrastructure Operations Leader / Cyber Transport Systems Craftsman
United States Air Force
01.2010 - 01.2021
- Provided leadership & technical oversight for enterprise communications systems, network operations, & infrastructure modernization initiatives.
- Key Accomplishments
- Led technical team managing enterprise information systems supporting more than 10,600 annual IT requirements.
- Directed operations across seven enterprise network facilities supporting more than 2,000 communication circuits.
- Managed cybersecurity operations protecting a $50M communications network.
- Coordinated cloud migration initiatives for over 9,700 user accounts, streamlining access to services.
- Established Cyber Service Center managing 5,700 service requests and 9,000 customer calls annually, enhancing user support.
- Reduced IT ticket backlogs by 36% through workflow optimization & process improvement initiatives.
- Led disaster recovery and communications restoration efforts post-Alaska earthquake, ensuring rapid service continuity.
Network Infrastructure Systems Specialist
01.2005 - 01.2010
- Installed, configured, maintained, & repaired enterprise network & communications systems.
- Performed systems administration, network troubleshooting, preventive maintenance, & deployment support operations.
- Supported worldwide communications readiness & infrastructure sustainment activities.
Education
Associate of Applied Science (A.A.S.) - Information Systems Technology
Community College of the Air Force
Skills
- IT Operations Management
- Infrastructure & Network Management
- Cybersecurity Operations
- IT Service Delivery
- Strategic Technology Planning
- Program & Project Management
- Information Assurance & Compliance
- Risk Management
- Cloud & Infrastructure Modernization
- Incident response
- Budget & Resource Management
- Team leadership
- Process improvement
- Stakeholder engagement
Certification
- CompTIA Security+
- Professional Military Education (Complete)
Timeline
Senior Cyber Defense Operations Leader MSgt/E-7
United States Air Force
01.2021 - 01.2025
Information Systems Manager
2nd NATO Signal Battalion
01.2021 - 01.2022
Communications & Voice Manager
2nd NATO Signal Battalion
01.2020 - 01.2021
Infrastructure Operations Leader / Cyber Transport Systems Craftsman
United States Air Force
01.2010 - 01.2021
Network Infrastructure Systems Specialist
01.2005 - 01.2010
Associate of Applied Science (A.A.S.) - Information Systems Technology
Community College of the Air Force
AWARDS & RECOGNITION
Defense Meritorious Service Medal, Joint Service Commendation Medal with Combat Device, Air Force Commendation Medal (Multiple Awards), Air Force Achievement Medal (Multiple Awards), Information Dominance Outstanding Cyberspace Systems NCO of the Year
SECURITY CLEARANCE
Active Top Secret / Sensitive Compartmented Information (TS/SCI)