Joshua Fullmer
Henderson,NV
Summary
Proven leader in the food service industry, adept at problem-solving and fostering teamwork, significantly enhanced training programs at Freddy's Frozen Custard. Skilled in inventory management and customer service, consistently maintaining high standards and safety. Achieved cost reductions and efficiency improvements, demonstrating a strong ability to communicate and build relationships.
Overview
10
10
years of professional experience
Work History
Apprentice GM
Chipotle
07.2023 - 08.2024
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Reduced food and labor cost by implementing more accurate scheduling, proper truck order and new cutting techniques.
Food and Beverage Manager
Crestview Country Club
01.2015 - 02.2017
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Franchise Training Manager/GM
Freddys Frozen Custard
09.2017 - 04.2023
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with department heads to align training programs with organizational goals, ensuring relevancy and impact.
Education
Associates Of Business - Business
Butler Community College
Wichita, KS05.2007
Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Safety awareness
- Customer Service
- Relationship Building
- Inventory Tracking
- Excellent Communication
Timeline
Apprentice GM
Chipotle
07.2023 - 08.2024
Franchise Training Manager/GM
Freddys Frozen Custard
09.2017 - 04.2023
Food and Beverage Manager
Crestview Country Club
01.2015 - 02.2017
Associates Of Business - Business
Butler Community College