JOSHUA FURLOUGH

• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.

• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

• Took payments to start the policies and set up automatic payments.
• Recapped and explained policies coverages
• Made outbound calls to inform customer about insurance services and to quote them
• Go through different carriers in order to provide the client with the best coverage available

• Regularly prospect and generate new business through leads and referrals

• Assisted in the sales and service of all insurance and membership products

• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general

• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies

• Recommended products to customers, thoroughly explaining details.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Managed timely and effective replacement of damaged or missing products.
• Provided ongoing guest service.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Recorded account information to open new customer accounts.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Resolved concerns with products or services to help with retention and drive sales.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.