Joshua Galvez
Maintenance Technician/Supervisor
VALLEJO,CA
Summary
Reliable Maintenance Technician/Supervisor offering 4 years of experience overseeing maintenance and janitorial team tasks. Hardworking and diligent in developing and enforcing adherence to maintenance schedules, OSHA-30 certified.
Committed to reducing risks and promoting workplace safety through improved safety training.
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication and ready to help team achieve company goals.
Overview
2
2
Languages
9
9
years of post-secondary education
15
15
years of professional experience
Work History
Window & Door Service Technican
Golden State Lumber
Richmond, CA
01.2024 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Maintenance Technician/Supervisor
BG Multifamily Staffing
Fairfield, CA
10.2021 - 01.2024
- Managed budgets for maintenance projects, ensuring timely completion without exceeding financial constraints.
- Developed strong relationships with vendors, negotiating favorable pricing on parts and services.
- Reduced downtime, conducting thorough diagnostics and efficient repairs on malfunctioning equipment.
- Mentored junior technicians, providing guidance and support in skill development and career growth.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
Dry Wall Finisher Apprentice 85%
IUPAT DC16
San Leandro
06.2019 - Current
- Joining drywall panels using tape and plaster.
- Repairing cracks and any other damage to the drywall panels.
- Concealing any imperfections or exposed irregularities in the drywall surface.
- Layering plaster or spackle with trowels to create a flat surface.
- Sanding down rough areas on the wall to create a smooth surface.
- Skimming the surface with a final layer of plaster in preparation for finishing work.
- Managing and maintaining all the required equipment for the job.
- Keeping your supervisor abreast of your progress and reporting any job-related issues.
- Ensuring that all equipment and materials are used safely and effectively.
Bilingual Technical Support Representative
Spectrum
San Diego, CA
06.2018 - 11.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Providing great customer service as well.
- Monitored systems in operation and quickly troubleshot errors.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi & cellular.
- Submitted service tickets for equipment maintenance requests.
- Researched product and issue resolution tactics to address customer concerns.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Managed high levels of call flow and responded to the technical support needs.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Photographer
Vallarta Adventures
Puerto Vallarta, Jalisco, Mexico.
04.2015 - 08.2017
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Took photos from different angles and perspectives to capture perfect images.
- Completed complex photo shoots at outdoor venues.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Offered image proofs to help clients choose best photos from shoot.
- Archived photographs on computers and servers.
- Leveraged mechanical mounting systems to improve focus and image stability.
Zip Line Tour Guide
Vallarta Adventures
Puerto Vallarta, Jalisco, México.
10.2012 - 04.2015
- Resolved conflicts that arose between guests by listening to complaints and finding appropriate solutions.
- Promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to guests.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Kept athletic and games equipment and facilities organized and maintained.
- Trained staff members on conducting events and following safety procedures.
- Ordered and maintained all recreational equipment.
- Managed scheduled events to maximize activities and attendance.
- Always aware of poisonous animals to not put ourselves or the guests at risk since we were working at the mountains.
Bilingual Customer Service Representative
Teletech
Guadalajara, Jalisco,México
02.2011 - 10.2012
- Communicated with management when customer issues escalated and worked to find resolutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to a average of 120 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Processed orders, credits and tracked returns.
- Updated and maintained information in customer accounts.
- Performed support ticket transaction resolution tasks and administrative functions.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- The Campaign was for Bank Of America.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Bilingual Tech Support Representative
Teleperformace
Guadalajara, Jalisco, México
09.2008 - 11.2010
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- This was on graveyard shift.
Education
High School Diploma -
U.N.E. Universidad De Especialidades
Puerto Vallarta, Jalisco. 01.2005 - 09.2008
Certification -
Certified Professional Dog Trainer By (ANEPPAC)
Guadalajara, Mexico 01.2013 - 08.2013
OSHA-30 Training Course
IUPAT DC 16
San Leandro, CA 10.2019 - 03.2024
Skills
Safety awareness
Timeline
Window & Door Service Technican
Golden State Lumber
01.2024 - Current
Maintenance Technician/Supervisor
BG Multifamily Staffing
10.2021 - 01.2024
OSHA-30 Training Course
IUPAT DC 16
10.2019 - 03.2024
Dry Wall Finisher Apprentice 85%
IUPAT DC16
06.2019 - Current
Bilingual Technical Support Representative
Spectrum
06.2018 - 11.2018
Photographer
Vallarta Adventures
04.2015 - 08.2017
Certification -
Certified Professional Dog Trainer By (ANEPPAC)
01.2013 - 08.2013
Zip Line Tour Guide
Vallarta Adventures
10.2012 - 04.2015
Bilingual Customer Service Representative
Teletech
02.2011 - 10.2012
Bilingual Tech Support Representative
Teleperformace
09.2008 - 11.2010
High School Diploma -
U.N.E. Universidad De Especialidades
01.2005 - 09.2008
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