Summary

Overview

Work History

Education

Skills

Timeline

Joshua Gamby

New Rochelle,NY

Summary

Energetically leveraged customer service and organizational skills at UPS, driving efficient deliveries and enhancing customer satisfaction. Expert in coffee preparation and adept at conflict mediation, consistently implemented improvements at Windham Ski Resort, boosting kitchen efficiency. Proven track record in increasing membership sales at Planet Fitness, demonstrating exceptional communication and problem-solving abilities. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

years of professional experience

Work History

Teacher Aide

Westchester Boces School

North White Plains, New York

01.2025 - 06.2025

Assisted lead teachers in classroom management and lesson implementation to enhance student engagement.
Supported diverse learners with individualized instruction and accommodations for optimal learning outcomes.
Collaborated with educational staff to develop and adapt instructional materials for varied learning styles.
Implemented behavior management strategies, fostering a positive and productive classroom environment.

Delivery Driver

Dri Clean Depot

Harlem New York

09.2024 - 01.2025

Delivered packages efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
Assisted in training new drivers on route navigation and customer service protocols.
Coordinated with dispatch to optimize delivery schedules and improve operational workflow.

Driver Helper

UPS

Bronx, NY

11.2023 - 01.2024

Coordinate with drivers to ensure timely and efficient delivery of packages
Assist with loading and unloading delivery trucks to ensure efficient and timely deliveries
Assist in loading and unloading packages from delivery vehicles
Maintain accurate records of packages and deliveries
Assist in navigating through traffic to ensure timely delivery of packages
Assist in providing exceptional customer service by ensuring packages are delivered accurately and on time.

Dishwasher

Windham Ski Resort

Windham

03.2023 - 10.2023

Maintain a clean and organized work area at all times to ensure a safe and efficient kitchen operation
Collaborate with kitchen staff to ensure efficient and timely service
Assist in other areas of the kitchen, such as food prep and dishwashing, to ensure smooth operation and meet customer demand during peak times
Clean and organize the dishwashing area to ensure a smooth and efficient operation
Suggest and implement new methods or techniques to improve efficiency and productivity in the dishwashing process
Maintain a high level of attention to detail to ensure that all dishes are thoroughly cleaned and sanitized
Maintain a high level of cleanliness and hygiene in the kitchen to ensure a safe and healthy environment for staff and guests.

Member Sales Representative

Planet Fitness

New Rochelle

08.2022 - 12.2022

Develop and maintain a strong understanding of Planet Fitness membership offerings, pricing, and policies
Identify potential sales leads and follow up on customer inquiries
Provide exceptional customer service by assisting members with their inquiries and concerns
Promote and maintain a positive and welcoming environment for all members and guests
Develop and implement strategies to increase membership sales and achieve sales targets
Maintain accurate records of membership sales and ensure timely follow-up on payment and renewal reminders.

Sales Associate

BuyBuyBaby

Port Chester

03.2022 - 05.2022

Build and maintain relationships with customers to ensure customer satisfaction and loyalty
Conduct product demonstrations to enhance customer understanding and increase sales
Assist customers in finding and selecting the right products for their needs and preferences
Recommend additional products to maximize sales potential
Provide personalized recommendations and advice to customers based on their specific needs and preferences
Stay updated on the latest product information and industry trends to provide accurate and valuable information to customers.

Barista

Starbucks

New Rochelle, NY

07.2021 - 03.2022

Operated cash register, collected payments, and provided accurate change
Prepared and served coffee, espresso drinks, blended coffees and teas
Maintained calm demeanor during high-volume periods and special events
Maintained clean and organized workspace
Received and accurately processed customer payments
Addressed and resolved customer concerns
Followed health, safety, and sanitation guidelines
Arranged merchandise and built eye-catching displays
Cleaned and sanitized work areas, utensils and equipment
Engaged customers during busy periods
Resolved customer disputes
Educated customers on beverage menu items
Ordered, received and stocked supplies and retail products
Protected store assets and facilities by complying with company policies and procedures.

Supervisor & Sales Associate

Track 23

White Plains

03.2019 - 10.2019

Analyze sales data and market trends to identify opportunities for business growth and improvement
Develop and implement sales strategies to increase revenue and meet company targets
Provide leadership and guidance to sales associates
Train and mentor new sales associates
Monitor and evaluate sales performance of sales associates
Provide coaching and training to enhance their sales skills and performance.

Park Associate

New Rochelle Parks & Recreation