Joshua Gamponia
Kent,WA
Summary
Detail-oriented and methodical Merchandise Processor handling high workload in fast-paced environment. Tagging, storing and picking merchandise for retail sales. Applying [Number]+ years of experience in busy retail environments. Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale. Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Sales Floor Associate
Nordstrom
02.2023 - Current
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
Sales Associate
Nike Factory Store
07.2019 - 12.2023
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Passionate about learning and committed to continual improvement.
- Upsold additional products and services to customers, increasing revenue.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Operated cash register to record transactions accurately and efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Restocked and organized merchandise in front lanes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Auburn Adventist Academy
Auburn, WA06.2019
Skills
- Task Prioritization
- Troubleshooting
- Data Entry
- PPE use
- Active Listening
- Organizational Skills
- Critical Thinking
- Supervision and leadership
- Customer Service
- Public Speaking
- Computer Skills
- Flexible and Adaptable
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Quality Assurance
- Microsoft Word
- MS Office
- Research
- Google Drive
- Clerical Support
Certification
- Drivers License - 2016-Present
Timeline
Customer Experience Sales Floor Associate
Nordstrom
02.2023 - Current
Sales Associate
Nike Factory Store
07.2019 - 12.2023
High School Diploma -
Auburn Adventist Academy