Joshua Garay
Garner,NC
Summary
Motivated Psychology student seeking internship in Clinical/Research opportunities to gain hands-on experience. Rising senior with experience in research, and have technical and problem-solving skills in office/customer service settings. Detail-oriented and able to learn new concepts quickly in fast-paced and research settings. Efficient Office Assistant with 2 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes and outcomes.
Overview
5
5
years of professional experience
Work History
RAVE Lab - Research Assistant
08.2023 - Current
- Maintained accurate and updated records of participant data.
- Conducted cold-calls to recruit participants for the study.
- Addressed inquiries and clarified doubts regarding study objectives and mission
- Prepared comprehensive reports summarizing research findings.
- Gathered data from various sources, including online databases
McClinton Service Desk - Office Assistant
UNC Housing
08.2023 - 05.2024
- Interacted professionally and warmly with residents, employees, and the general public
- Demonstrated proficiency and understanding of office procedures and office programs (excel, word, etc.)
- Completed necessary inventories (ex: no show report, keys, enhancements, opening and closing inventories, etc.)
- Maintained and read office log
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Circle K - Customer Service Representative
05.2023 - 08.2023
- Interacted professionally and warmly with the general public
- Greet customers, run the register, cashier, make purchase suggestions and work within the food program
- Take inventory, and interacted with vendors to anticipate stock and revenue
- Answered customer inquiries and provided accurate information regarding products and services.
Kidzu Children's Museum- Work-Study (Receptionist)
08.2021 - 05.2022
- Established effective communication channels with the general public, museum partners, board members, and Kidzu team.
- Assisted visitors by sharing details about exhibits, programs, and special promotions
- Maintain current knowledge of museum procedures, policies, and visitor services
- Promote memberships, gift passes, etc
- Gather and record evaluation data accurately when needed
- Maintained daily calendars, set appointments with clients and planned daily office events
Senior Lifeguard
McClintonPullen Aquatics Center
06.2019 - 01.2020
- Monitored pool area to ensure safety of patrons and enforce applicable rules, regulations and policies.
- Attended meetings related to aquatic safety standards and best practices.
- Supervised junior lifeguards while they were on duty ensuring that they followed all safety protocols at all times.
- Investigated potential hazards within the facility's environment such as slippery surfaces or unsafe diving boards.
- Interacted with patrons in a friendly manner while explaining pool rules clearly so that everyone understood them.
- Maintained cleanliness of pools, locker rooms, bathrooms, decks and other areas.
- Conducted emergency drills and responded to emergencies in a timely manner.
Fulfillment Associate
Amazon Fulfillment Center/Garner
- Met and exceeded performance goals in Picking, Sorting, Stowing and Packing Departments
- Performed general physical activities in warehouse; loading, unloading, sorting and moving products and materials manually and using material handling equipment
- Read work orders and receive verbal instructions for work assignments
- Filled and completed order receipts, and assembled orders in shipping containers
- Ensured inventory accuracy and met or exceeded rate expectations for each task Stocked shelves.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Education
Bachelor of Science - Psychology
The University of North Carolina At Chapel Hill (UNC)
true12-2024
High School Diploma -
Wake Young Men's Leadership Academy (WYMLA)
Raleigh, NC05.2021
Skills
- Decision Making
- Patron/Customer service
- Strong Communication
- Proficient use of technology & Office Apps
- Recordkeeping
- Data Collection
- Spreadsheet Management
- Office Administration
- Efficient Time Management & Organization
Languages
- English (First)
- Spanish (Second)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
RAVE Lab - Research Assistant
08.2023 - Current
McClinton Service Desk - Office Assistant
UNC Housing
08.2023 - 05.2024
Circle K - Customer Service Representative
05.2023 - 08.2023
Kidzu Children's Museum- Work-Study (Receptionist)
08.2021 - 05.2022
Senior Lifeguard
McClintonPullen Aquatics Center
06.2019 - 01.2020
Fulfillment Associate
Amazon Fulfillment Center/Garner
Bachelor of Science - Psychology
The University of North Carolina At Chapel Hill (UNC)
High School Diploma -
Wake Young Men's Leadership Academy (WYMLA)